Ubani obangela futhi yini okufanele uyenze

Muva nje, ukuba uhlanganyele nathi izingcingo njalo ecela indlela ukukhetha ngumxhumanisi, lapho ungabona isilinganiso yayo.

Uma wenza uhambo encane ibe umlando ukufika umsebenzi Consulting isikhala elaliyiSoviet, singakwazi ukuchaza izigaba ezilandelayo.

N abathanda kanye labantu bakithi lisebenza nje "udonse" ochwepheshe kulo mkhakha kwamanye amazwe, lezo izinkulumo, wenza nezethulo, kodwa akukho muntu.

N abathanda kanye labantu bakithi lisebenza sinqume ukuba abe ngumxhumanisi, njengoba into kakade ngiqale ukuqaphela lokhu, umnotho ngaphezulu waqala ukugoqwa futhi kwadingeka ukuba azimisele nge umsebenzi omusha.

N izidingo isikhathi khona isitifiketi ukuhambisana namazinga omhlaba, baye wangenela ibhizinisi lethu fresh, futhi kwakukhona mkhakha womsebenzi - kokubonisana nezinsiza (izeluleko) ukuze kuqaliswe uhlelo ISO 9001 (ngesikhathi).

N hlobo Consulting ibhizinisi kwamiswa, futhi limatasa wathutha "shestiprotsedurniki" (kahle, khumbula - kunetindlela eziyisithupha saziso - Isitifiketi esinikeziwe).

N Lokhu kuwa komnotho ngokhahlo kakhulu "ayesebenza" Uma ngidinga iseluleko, kodwa alubanga luhle - uwile ngokucijile izindleko engachemile, kanye izinga uwile ngisho aphansi.

N izinkampani ukuthi kufanele ube nendlela yokuphatha amazinga iminyaka engaphezu kwemihlanu, kwakukhona kombuzo - "? Lapho umphumela ukwethulwa ISO namazinga, okuyinto ngokomlando Uthole kwamanye amazwe amashumi amabili eminyaka."

N Isikhathi uhlaziye Consulting isitifiketi izindleko, nokwehlukana abukhali sendaba, kuyaphumelela ngaphezulu, isitifiketi enhle noma ashukumisayo ukuphathwa uhlelo.

Kuze kube manje, kulesi sigaba sokugcina lidinga ze onokwethenjelwa futhi amakhono ethu omkhulu ukuphathwa izinga. Ungakwazi sakhanga kuwo wonke abezindaba, ekuqaleni, ukuchaza yonke inkampani, umphumela isicelo ISO namazinga, indima Consulting amafemu, consultant isimo, ukuthembeka sokunquma nokulandela izinhlangano zezitifiketi. Futhi leli phuzu lokugcina kufanele azalwe uhlelo ecacile zazisuka kokuhlaziywa olunzulu consultant njengoba umuntu wokuqala ngqa ukuhlangana nenhlangano umuntu ukuphathwa.

Ukuze uqale, siyagcizelela ukuthi njengoba consultant enjalo isilinganiso ayikabi bikho okwamanje. Labo ejensi kohlaziyo nocwaningo abazama libeke ngokwaso njengoba "isilinganiso", nje ungazi amasu nokuhlola Consulting, ngoba awazi nezidingo namazinga ISO ngamazwe, futhi ayikwazi kuchazwe, futhi uyini umsebenzi consultant. Futhi ngakho, consultant ukuphathwa bangobani? definition Okokuqala.

Consultant - nekhono e emkhakheni othize umsebenzi womuntu, linikeza iseluleko kwabanye ochwepheshe abawadingayo. [1]

Consulting umsebenzi eziyinkimbinkimbi iyafika - sithengiswa ulwazi isinqumo, okuyinto ayiqinisekile noma izinga noma ububanzi, izindleko, noma ukusebenza (abheke ukuthi kungenzeka, ngenxa isidingo sokuzikhandla esikhulu kakhulu futhi ehlelekile phezu ingxenye iklayenti) [2].

Isilinganiselwa umxhumanisi kuwumphumela umsebenzi wakhe, kwaqedwa inqubo kokukhuluma, okungukuthi, ukwaneliseka amakhasimende. Lapha sizothola ukusiza kwesigaba 8.2.1 "Ukwaneliseka ikhasimende» ISO 9001: "Ukuqapha umthengi Imibono kungafaka ukuthola okokufaka esuka emithonjeni enjenge-ukwaneliseka ikhasimende izifundo, idatha kusuka amakhasimende mayelana izinga imikhiqizo zilethwe, umbono survey abasebenzisi, ikhasimende churn ukuhlaziywa, ukubonga, uthi i- yesiqinisekiso, abasabalalisi ibika. "[3] Nangu ukuhlolwa umgomo. Mshini ulula. Sisebenzisa i-ISO izincomo 19011, ukuqhuba i audit zangaphandle iqembu lesibili ukuze kutholakale ubufakazi umgomo ukuhambisana nezidingo QMS izindinganiso (futhi wonke), kodwa ukusebenza obaluleke kakhulu nokuthuthukiswa kohlelo lokuphatha ukuba ilungiswe consultant. Into eyinhloko ayikona ukuhlanganisa inani imfucuza amakhasimende per unit isikhathi noma umcebo inkampani Consulting, futhi umphumela ukwaneliseka ikhasimende, ngomgomo, hhayi subjective.

Kuyini luhlangotsi - iklayenti iyajabula kakade ngesitifiketi, akafuni ukuba ikhale ngokoqobo, akaqondi ukuthi kumele uthole efihla ngempela uhlelo iwukugcina ithwala isicelo consultant eqinile ukukhuluma kuphela mayelana ezinhle, akunjalo wawususa inkohlakalo ngobala ngisho izinkampane nezinye izinto .

Uyini umgomo - ngendlela ezimele futhi enokwethenjelwa ukuthola ulwazi mayelana nokusebenza qualitative we consultant, survey, ucwaningo umthengi kanye nendawo yazo, ukufunwa umkhiqizo, umbono womphakathi.

Kukhula izinhlangano eziye lathola isitifiketi ukuhambisana ISO namazinga e Kazakhstan kuze kufinyelele amayunithi 1000 ngonyaka. Ngakho-ke, ukuze silondoloze ohlelweni isilinganiso akunzima.

kokuhlaziywa Inhloso kungaba kwenziwe kuphela ngemva konyaka wonke umsebenzi Kuhlelo ibhizinisi Quality Management. Futhi-ke, isilinganiso kufanele kwenziwe kutholakale esidlangalaleni futhi imahhala.

Yingaleso sikhathi lapho singagwema lwesigameko lapho main umsebenzi "shestiprotsedurnikov" ochwepheshe, beveza umbono ezihlakaniphile zibe inhlangano - ngokushesha futhi ngamandla ukwakha iqoqo imibhalo isifanekiso, wafaka iqabunga komkhiwane on uhlelo lokulawula ijika (ukuphathwa eside alisilungele lapha). Konke sekulungele! Izitifiketi audit ubheka le mibhalo kanye inika isiphetho - ukuphathwa zisesimweni esikahle. Ayikho baze bazame ukuqonda inkampani, ukukhomba izinqubo ukwenza uphethwe (sitholakele igama) futhi anikeze iseluleko, ukuthi ungashintsha ube umuntu ongcono, indlela yokukwenza futhi into esemqoka - ukuba uzitholele iklayenti - kungani ukukwenza. njalo I last izinyathelo ezintathu kuholele ukungqubuzana kwezinhloso zenzuzo enhlanganweni iklayenti sika. Futhi lapha idwetshwa portrait consultant. isipiliyoni esiwusizo, ukuphathwa kolwazi, ukuguga, ifa ubugagu, ukucindezeleka, engasenathonya nezinye izingxenye ngokuvumelana womuntu ngokuziqhenya eyethulwe wokuba umeluleki. Ngakho ukuthi manene namanenekazi, futhi abesifazane ikakhulukazi abasha ngaphambi oda ukuphrinta ikhadi, sibheke yakho uyiqhamukela ngasohlangothini yayo bese uyiqhathanisa ne-X-ray isithombe consultant umsebenzi - konke okufanayo, zonke izitho endaweni efanele?

I iseluleko njalo njengoba okuhle, amakhasimende ethu engaba khona, wathi: "asikho isidingo ukukhetha inkampani kokukhuluma, ukukhetha nomeluleki!" Labo zindlela eziye kokukhuluma inkampani, ezifana, kwaphela iminyaka eminingi emakethe, yemikhiqizo zezimali, isitifiketi uNobhala ISO nge imilenze emide kanye nehhovisi endaweni ehlonishwayo, akuyona inkomba. Dinga qhuba consultant, umlando wakhe, izincomo, futhi okubaluleke nenkulumo naye, ngisho emhlanganweni umeme onolwazi of nabalingani bayo.

Kusukela Beqondiswa imikhandlu okusezingeni eliphezulu umsindo imicabango yabantu obusuvele unayo, uma ukuphathwa lwebulungisa akusho nezidingo standard, kodwa consultant kanye mabhuku umsebenzi kanye nenhlangano has isitifiketi, unecala - Yebo, umongameli wokuqala wenhlangano iklayenti. Isifaniso lapha ilula. Lo mfundi, ukuze uphendule lo mbuzo: ubani okufanele asolwe lapho, ngemva ukukhanda efulethini yakho, ngokungazelelwe zigoqiwe udonga - "master" Umakhi noma umnikazi, wanquma hang isithombe ngubani awenzanga iphutha lapho ibanga lokuqala umfundi ezimbi - "abahlakaniphile" uthisha noma indoda encane kuqala sawela embundwini esikoleni ubani okufanele asolwe lapho isiguli kusukela ukuncishiselwa umunwe ezincane, uyafa ebulawa udokotela "abanolwazi" ka esibhibhayo imilenze yomibili?

Iqiniso lokuthi amangqamuzana ethu abe nekghono ephansi kakhulu Umbuso indawo ye ukuphathwa eliphezulu, ikakhulukazi iwayini umxhumanisi unprofessionalism, ngezinye izikhathi ezicishe nodokotela-mbumbulu. Akukwazi nje umsebenzi ngokwenza imali, kukhona ekahle izwi amateurism, ngakho udinga nangendlela ngokomoya bathande umsebenzi yabo njalo ukufeza umgomo - inkampani ukuhlangabezana inhlalakahle ezikhulayo, ikhwalithi yomsebenzi womuntu ezinengqondo.

Senza iziphetho lokugcina mayelana nalokho esiyokwenza.

1. Uma inkampani kokukhuluma iminyaka engaphezu kwamashumi amathathu, noma "omkhulu" nakho kwakhe, khona-ke qhubeka it is hhayi ekhethiwe.
2. Uma isishwankathelo consultant akuyona isipiliyoni esiwusizo yimpumelelo ephezulu abaphathi, abaqondisi (kodwa hhayi umphakathi!), Noma umnikazi webhizinisi, khona-ke ngeke sokukhwelana.
3. Cela uhlu ithrekhi consultant, thola oxhumana amakhasimende ayo (qiniseka ukwenza kube ngokwakho!), Call, cela omele yebhukwana izinga noma ecishe ifane nayo ubuso bakhe ubabuze ukuthi ukuphathwa ashukumisayo, lokho kushintshile kule nkampani ngemuva umsebenzi zochwepheshe wangaphandle, futhi isiphi isiqondiso.
4. Thola ulwazi mayelana nokusebenza consultant, ukalwe amaklayenti wakhe e abamabhizinisi, kokuba wanezela kudingekile umphakathi obabheka ngayo.

Siye eside, nahlukane nabo indlela yokuphila, kodwa hhayi bafundiswe indlela ukuphatha ezimpilweni zabo. Ake sizame.

AV Bandura

Izinkomba

1. glossary Mahhala imigomo, imiqondo nezincazelo wezomnotho, ezezimali kanye ibhizinisi. http://termin.bposd.ru/
2. Centre for Business Information, lwezenhlalo futhi Marketing Research. www.bisam.kz
3. ST RK ISO 9001-2009