Ezingxoxweni zebhizinisi: ukulungiselela, ukuziphatha, ukuhlaziywa.

Yazi izinhlobo futhi izindlela zokuxhumana ibhizinisi, ukuze ukwazi ukusebenzisa amaqhinga yezingxoxo - kuba kwekhono umuntu yesimanje kuphumelele.

izingxoxo Business - lokhu uhlobo lolwazi ibhizinisi, okuyinto ihlose ukuthola izixazululo (ukuthuthukiswa isixazululo) nezindaba, owamukelekayo zonke izinhlangothi.

ezingxoxweni zebhizinisi ezahlukene ngezindlela eziningana: a) esisemthethweni - ngokwethukela; b) yangaphandle - yangaphakathi.

Inqubo ukuxoxisana unezigaba ezintathu: 1. Ukulungiselela sezingxoxo. 2. Izingxoxo. 3. Uhlaziyo Ezenye namalungiselelo.

Ngobusuku obandulela izingxoxo kufanele ichaze izinzuzo zalo siqu, ukuze bahlanganise le inhloso, umphumela izingxoxo. Kuyadingeka ukuba bacabange, kuka esimweni kwehlukana izintshisekelo nomlingani wakho ungenza. Ukuhlaziywa kwe-nokubambisana oluzayo cacisa injongo izingxoxo.

Ingabe kunendaba ukuthi lapho indawo babambe izingxoxo ibhizinisi. Ukuqhuba izingxoxo insimu yalo kwenza kube nokwenzeka ukuhlomisa izakhiwo ngendlela ukusebenzisa non-ngamazwi izindlela zokuxhumana, inzuzo ezingokwengqondo, ikhono ukusindisa, sebenzisa iseluleko kwabasebenzi yakhe noma imenenja.

izingxoxo Business insimu angaphandle kunendlela ngoba angathuka esenze ingozi, ukubamba ulwazi kungabi wemfanelo wokuhlela izingxoxo, ukuhlola ukuziphatha umlingani walo "ezindongeni bomdabu."

Ekulungiseleleni lezi zingxoxo kuyadingeka ukuqoqa ulwazi ngakolunye uhlangothi. Iyini injongo nezithakazelo lokhu inkampani? Uyini niqinile (ngokuya efaneleyo, isimo sabo emphakathini, isimo somnotho)? Ingabe ukuchitha ezinye izingxoxo nale umlingani, umbono ishiywa? Iziphi izimpikiswano kungabangela nesimo at uhlangothi? Yiluphi ulwazi has umuntu esilandelayo? Yiziphi izinsiza Ngakolunye uhlangothi ukuqaliswa isinqumo kusolwa? Lezi nezinye izinkinga kohlaziyo ukudala isisekelo esihle ddlya ukuxoxisana ngempumelelo futhi ngokubambisana.

Ngokuhamba izingxoxo kungase kudingeke ezingalindelekile izingxabano ngenxa Ukungavumelani. amakhono Luchumano kuhilela ukuxoxisana ikhumbula ntshashintshe amaqembu ingxabano. Uma sisondela izingxoxo ngokuya le ngxabano (kuphela ukunqoba futhi akukho okunye), kuba izingxabano kuyokhula. Uma ukhetha njengoba ngesisekelo ukuxoxisana ngokubambisana (okusho ukuthi, ukuhlaziya ahlangene izinkinga kanye ukuze kutholakale ikhambi mutually amukeleka), khona-ke encishisiwe ingxabano, izidingo zonke izinhlangothi ziyaneliswa.

zokuxhumana Art ibhizinisi kudinga ukusetshenziswa amasu athile ukuxhumana abalingani yezingxoxo. Uma uhlose ukuba ngiphikisane naye, ukufundisa, bathethelele izenzo zabo, ukukholisa, uxabana, ukugcizelela, ukuze kuvuswe, ukuziba, kuyindida ke, akungabazeki, isu lakho eligxile ingxabano. Uma unesithakazelo ngokubambisana futhi sifinyelele isixazululo win win, uzobe ukubuza imibuzo ukuthola umbono interlocutor, ukuze uthole ukuthi iqondeni amaqiniso, sebenzisa "Mina-umyalezo" ngilalelisise, uxabana senzuzo.

Ukuziphatha enqubeni yezingxoxo lingakhiwa kanje: ugqozi interlocutor, ekutholeni ulwazi, ukuxhumana, ugqozi ukuthatha isinyathelo, langempela izinqumo.

Esigabeni sokugcina izingxoxo - ukuhlaziywa komthelela - sizoxoxa ngamaphuzu alandelayo: ukuthi waba neqhaza ekuphumeleleni lokukhulumisana izizathu kobunzima nezindlela sizozinqoba, amazwana Amalungiselelo izingxoxo, ukumangala, ukuziphatha abalingani, amasu yimpumelelo. a "debriefing" okunjalo kudala art zokuxhumana ibhizinisi, kunomthelela ukusungulwa obengeziwe elala abalingani.