Kuyini ukuziphatha

Ngokusemthethweni, kungashiwo ukuthi ukuziphatha akuyona into nje yokubeka imithetho yokuziphatha (ngokuvamile imithetho engabhalwanga yokuziphatha) okufanele isetshenziswe lapho ixhumana nabanye abantu. Umkhuba kufanele uhlanganise isimo sengqondo esenhlonipho nesihloniphekile kubantu abasizungezile, imithetho yokuziphatha ezindaweni zomphakathi, emsebenzini, imithetho yokukhetha izingubo njalonjalo.

Iyini imfanelo? Yilokho okwenza kubonakale kumnandi futhi kufundiswa abantu abaningi, yilokho okusisiza ukuba singaboni ngendlela embi esixukwini.

Kunezinhlobo eziningana zokuziphatha. Isevisi yokuziphatha (ibhizinisi) lisho imithetho ethile yokuziphatha emsebenzini, kanye nemithetho okufanele ibonwe lapho ixhumana nabalingani babo bebhizinisi. Ukuziphatha kwezempi kuqondwa njengezimiso ezidalwa ngesisekelo somsebenzi womsebenzi jikelele. Ibuye isekelwe emithethweni yezempi, amasiko nokunye.

Iyini isici sokubambisana? Lena uhlelo oluthile lwemithetho elisetshenziselwa abantu abazimele kanye nabadibanisi ngesikhathi kunoma yimuphi umhlaba noma eminye imihlangano. Emphakathini womphakathi, abantu, ukuxhumana nomunye nomunye, sebenzisa imigomo nemigomo yetikweletu zomphakathi jikelele.

Kumele uqaphele ukuthi lokhu, akuzona zonke izinhlobo. Ngaphezu kwalokhu okungenhla, kunesiqondiso sabantwana, isitifiketi senkampani, isitifiketi semfundo.

Kunezinhlelo eziningi ezihlukene. Ake sicabangele ngamunye wabo. I-verbal ibeka imithetho ephathelene nezindlela zokukhuluma zomlomo. Inkulumo eyalesi simiso indlela yokuxhumana ilawulwa. Izinkambiso zithatha indlela yokumemezela nezindumiso ezizwakalayo, ukuxoxisana, ukubonga, izifiso, ukuxolisa njalonjalo.

Kukhona nesistimu yesimo sobuso nesenzo. Akuyona imfihlo ukuthi, ngaphandle kokusho lutho, umuntu angabonisa ngokunembile isimo sakhe sengqondo kukho konke okwenzekayo nxazonke. Ukuzibonakalisa kanye nesimo sobuso kungaba okuhlukile: okusobala noma okuvinjelwe, okuqondiswa kubo bonke noma kumuntu othize, kugcizelela into enhle noma, ngokuphambene, engalungile. Masingakhohlwa ukuthi ukufana okufanayo ngabameleli bamasiko ahlukahlukene noma izintambo zomphakathi kungabonakala ngezindlela ezehlukene. Lokhu kusho ukuthi ukuze ugweme ukungaqondi kahle, kubalulekile ukucabangela izici zomuntu oxhumana naye. Iyini imfanelo? Lokhu kuyinto engakuvumeli ukuba ungene esimweni esihlazo lapho uxhumana nomuntu.

Uhlelo lwesimo kubalulekile. Okubalulekile lapha ukuthi umuntu ngamunye unendawo ethile yenduduzo. Abanye abantu baxoxisana ngokuthula, besondelene, futhi abanye bangazizwa bezolile futhi bekhululekile kuphela uma i-interlocutor ihamba ngokulingana. Imithetho yokuziphatha isebenza ebangeni ngesikhathi sokuxhumana, futhi kungenzeka ukuthi uxhumane ngokomzimba. Iyini imfanelo? Yilokho okuvumela ukuba sikhulume nabantu ngaphandle kokuphazamisa isimo sabo semvelo senduduzo.

Isistimu yokwazisa nayo ibalulekile. Lapha konke kuhlobene nezinto, izingubo, izinhlobo ezahlukene zezesekeli nokunye okunye. Noma yimuphi umuntu, ngaphambi kokuba azibeke kunoma yini, kufanele acabange kathathu mayelana nendawo azoya kuyo. Yiqiniso, akekho umuntu ozihloniphayo oyoke afike emhlanganweni webhizinisi ehhovisi nabalingani bebhizinisi ku-T-shirt kanye namashothikhathi. Indoda ehlonipha yona kanye nabanye ihlale igqoke ngendlela efanele, izingubo zakhe zihlanzekile, zihle futhi zihle.

Yikuphi ukuziphatha, konke okungaqondakali ukuqonda. Kodwa bangaki abambona izindinganiso zokuziphatha? Kunzima ukukusho, ngoba konke kuxhomeke kulokho umuntu akhona, futhi kunjani uhlobo lomsebenzi okwamanje.