Isibonelo umbuzo evulekile yokuthengisa. Indlela ibuze imibuzo futhi iveze nge iklayenti

Vula umbuzo - lena ngenye yezindlela yokuthola ulwazi. Umuntu abute imibuto levulekile ngokuvamile ziqala ngala mazwi: "... ubani", "yini ...", "indlela ...", "... kungani", "kangakanani ...", "ngenxa lokho ... "," yini efikayo engqondweni yakho ... "

Imibuzo evuliwe - enye yezindlela ezingcono kakhulu yokwenza ukwazi umfokazi, iqale ubungane. yezingxoxo abanolwazi zisebenzisa imibuzo levulekile ukuba "ukhulume" abantu namahloni noma wethuke. Othisha ngokuvamile zisebenzisa imibuzo levulekile, ukusebenza nabantwana noma abafundi-abantu bakwelinye izwe.

Umbuzo evulekile

Ukulalela impendulo yakho, nozakwabo abanolwazi wethula ngamabomu yena esimweni esithile ngokomzwelo, okuvumela engicabanga ukuthi angaba yikhasimende ukuzizwa ummangalelwa main emhlanganweni. Njengoba umkhuba ubonisa, ngomuntu ongenakho okuhlangenwe nakho, ukuba ezimweni ezinjalo, ulahlekelwa ikhanda lakho futhi kungaba wazise ngisho enye inhlangano lokho zingazange zihlelelwe.

Kuleso simo, uma umphumela akuyona kufinyelelwa, umuntu obuza imibuzo, omunye umzamo ukukhuluma iklayenti - yenzani konke okusemandleni akhe ukuba babe Monologue ekhungathekile ekuqaleni tetinkhulumomphendvulwano.

Kungani abantu ukubuza imibuzo levulekile?

Imibuzo evuliwe - indlela esheshayo ukuze uthole ulwazi oluthe xaxa futhi ufunde mayelana izisusa zangempela ushayela umngane. Ukubuza imibuzo efanele levulekile - inhlobo amakhono enkosini ukuthi ingasetshenziswa kuphela uma ulwazi theory kuqinisekiswa kweminyaka eminingi umkhuba.

Ngesikhathi somhlangano wokuqala, umdayisi ezama delineate a interlocutor izithakazelo kumbuthano futhi ukudala izimo ukuba zibhekane ngokuphumelelayo nezinselele zawo. Kuvele umlamuli abanolwazi ephumelelisa lokhu ngokubuza imibuzo efana: "? Ucabangani, kungaba wusizo kuwe ...", "Yini unentshisekelo manje?", Njengoba kanye enikeza iklayenti ukubukeza izimpendulo zabo, Ekuthathweni nabo ngesimo imibuzo, isibonelo "Kungani wena ...?" "Futhi uma uzama ukwenza kanjalo ...?"

Ukuze uqonde ukuthi i-abazoba umthengi beqonda inhloso Umthengisi ukumsiza sikhethe kahle, ukubuza imibuzo: "Uzizwa kanjani ngalokho," noma "Ucabanga?", Futhi uma ukungabaza ikhasimende, izimbangela ukungabaza ukucacisa ngemibuzo: "Ucabanga ukhathazekile? "" Yini ukungabaze? "noma" Yini kungaba isithiyo? "

Iimbonelo zemibuzo evulekile

"Kule ndaba, kwakukhona lesi simo?".

"Ucabanga ukuthi kungani ukukhetha yakho ilungile?".

Mhlawumbe omunye kuyokushiya umangele isibonelo elandelayo umbuzo evulekile. I yokuthengisa uhlobo lwemibuzo: "? Yiziphi izinkinga ungakwazi ukuxazulula ukuthenga lo mkhiqizo" Salesmen usebenza esitolo, musa evamile ubuze. Kodwa ukusebenzisa kwabo asebenzayo ochwepheshe emkhakheni yokuthengisa eqondile, abanentshisekelo nokubambisana eside futhi bafuna ukuthola indlela ukunqoba ukuqiniseka iklayenti ezingaba khona.

Nazi izibonelo imibuzo levulekile ngokuvamile wabuzwa abasabalalisi:

"Ucabanga ukuthi lokhu yokufuna kuyokulethela inzuzo egcwele?"

"Nini uqala ukuzwa ngaleli thuba?"

"Iziphi izinzuzo uqaphela?"

Esinye isibonelo umbuzo evulekile yokuthengisa, umbuto lofana nalona: '? Yini yi Ngabe ulindzele "Ivula nomthengisi ithuba lokubonisa lonke uhla kwemikhiqizo ukuthi ekulindele ikhasimende, futhi ikhasimende ivumela ukwenza lesikahle.

Ngaphambi kokuya emhlanganweni nge client, umdayisi ucabangisise kahle, yini imibuzo wayebuza, futhi kulokho oda.

Indlela okumele Qala Ingxoxo

Le timu ngiwukhathalela cishe njalo newbie oye ukuzinikela ensimini yokuthengisa: "? Kanjani ukubuza umbuzo kumuntu Akahlosile ungilalele"

umlamuli Unolwazi isebenzisa imibuzo levulekile sinombono uqonde kangcono izidingo amakhasimende. Ngokubuza imibuzo, uzama:

• wathola ukuthi amagama esicacile. Umbuzo ngamafuphi, aba maningi namathuba okuba uthole impendulo eningiliziwe;

• inkhulumomphendvulwano ingavuli ku ukuhlonywa imibuzo. Imibuzo ephakanyiswe ifomu ekhululekile, aba maningi amathuba okuba izwiwe.

Yiqiniso, umdayisi kudingeka azi ukuthi ukubuza imibuzo. Kukhona amacala lapho umdayisi kwakuthiwa saqala savvy, azi ncamashi kanjani ukubuza umbuzo, cela futhi musa aphumelele. Lokhu kungenxa yokuthi izifiki eziningi zaphambuka abakaze bezwe ukuthi yimuphi umusho ekupheleni okuyinto izwi lesikhulumi buthaka, Uzwakala njengomoya namazwi aveza iqiniso. Lapho-ke ngamazwi okucina ibinzana, uthi, izwi lakhe liphuma, wonke ibinzana kuzwakala umbuzo.

sokugxila ngokugcwele interlocutor, umdayisi, kokuzwa iimpendulo zakhe, angase, isimiso, ungathuli, okubonisa isithakazelo ekuvumeleni ukumamatheka, ngokunqekuzisa ikhanda kuphela, noma usebenzisa i-okuthiwa "komzimba."

Ukuzwa impendulo abanelisi, okuyinto akukuniki ithuba benzela iklayenti, i umdayisi abanolwazi ngeke atatazele, futhi uyaqhubeka ebonisa isithakazelo ngokusebenzisa isimo sobuso postures nokulinganisa, iklayenti entsha kanjalo ekhuthazayo izama ukunikeza impendulo eningiliziwe. Phakathi nengxoxo yethu, wezentengiselwano yengamela nasezenzweni interlocutor. Kungani? Lokhu - kancane kamuva. Futhi manje - mayelana imithetho ukulalelisisa.

Isilaleli asebenzayo akusho ukuphazamisa ikhasimende, kodwa ngezinye izikhathi lukhuluma imishwana efana: "Yebo, ngempela", "Yilokho ezithakazelisayo" futhi icacisa konke ayengaqondi ukuthi, usebenzisa imibuto levulekile.

Njengoba eyodwa yezindlela of ukulalelisisa , abathengisi abaningi basebenzisa indlela elandelayo: bephinda amazwi ashiwo iklayenti kanye phumula, phakathi kwesikhathi lapho belokhu bezindla izinyathelo elilandelayo, futhi ngesikhathi esifanayo ukunikeza ikhasimende ukuqonda ukuthi umbono wakhe nesithakazelo engxoxweni. Kukhona amacala lapho imfundamakhwela umdayisi olimalayo ikhasimende engazange alalelwa ngokwanele kuye.

ngemvume ulimi

Uma isilaleli sawela izingalo zakhe - Wathatha isikhundla ukuzivikela. sesimweni esinjalo kufanele kubonakale njengendlela isignali: ". Ake ukushintsha isihloko"

Uma umthombo kancane izimisele bebheke isikhulumi - unesithakazelo kakhulu engxoxweni.

Uma umthengi abazoba pochosyvaet nesilevu (kwesilevu), fiddles nanoma iyiphi into noma esula izibuko - wenza isinqumo.

Uma iklayenti ehlezi khona - ke livulekele inkhulumiswano sethembele ngokuphelele umdayisi.

Uma umuntu slouches - ligcwele wokuthobeka ofuna ukujabulisa omunye umuntu.

Uma iklayenti absently evunyelwe uzwane lwakhe emlenzeni phansi noma esihlalweni, udonsa ngokuzenzakalela okuthile noma nokuchofozwa ipeni - wayethethelela unesizungu.

Uma umzimba isilaleli sika efakwe emnyango wendlu ongaphambili - ke ulinde isikhathi esifanele ukuze ngithi goodbye futhi ushiye.

Uma indoda embozwe umlomo wakhe ngezandla zakhe futhi ubukeka isikhulumi esidlule - ke Akahlosile ukuxoxa ngesihloko esithile.

Njengoba-ke akudingekile ukuba aqhube ingxoxo

Abathengisi abaningi bakholelwa ukuthi ngokuhamba umhlangano banayo lemali isikhathi esingakanani okufanele usichithe echaza izinzuzo imikhiqizo enikelwa. Kodwa incazelo izimpahla akuqinisekisi kuthengiselana.

Enye ezivamile iphutha imfundamakhwela mthengisi ukuthi uzama ukuphendula yonke imibuzo ikhasimende, kuvumela ikhasimende ukulawula umphumela kuthengiselana.

imibuzo Engalungile evulekile

"Ufuna imali yakho?" - isibonelo ngeshwa of umbuzo evulekile. Ngo yokuthengisa indima ebaluleke kakhulu udlalwa ngamazwi lesifanele. Uma umbuzo kungafanele ukubeka, yokuthengisa abamele ngeke besakwazi ukulawula isimo kanye ulahlekelwe iklayenti.

Yenza yokuthengisa - izindlela zokwelusa ngentuthuko. Umphathi noma umuntu ukubuza imibuzo, inquma isiqondiso inkambo imicimbi, futhi umngane wakhe - kuba kwezinye indlela umgibeli ohamba ohlangothini umphathi wakhetha.

"Ucabanga Yini eyokwenza ukuphila kwakho kube ngcono?" - esinye isibonelo ngeshwa of umbuzo evulekile. Esikhathini yokuthengisa ezahlukene imibuzo ikusize uyifinyelele imiphumela ezahlukene kanye wezentengiselwano, uvumela umthengi ezingaba ukukhuluma ngezihloko abstract, uchitha isikhathi sabo.

izingxoxo Proper

Ukulungiselela izingxoxo yokuthengisa wazibonela rep uqale nge ngibeka imigomo, okusho ukunquma ukuthi yiluphi ulwazi mayelana umthengi ezingaba kubalulekile, nokuthi ungathola.

Qala izingxoxo - is, eqinisweni, ukuqoqwa kolwazi, eyamukelwa, umdayisi ungakwazi udlulele isethulo. Abangenalwazi yokuthengisa abamele ukwenza iphutha elifanayo - esikhundleni kokuthi ubuze iklayenti ezingaba ngezidingo zakhe, ngizivumele ukuba bambuze imibuzo.

Umdayisi akakwazi siqala ukubuza imibuzo, hhayi ukuthola ukuthi yini isikhundla oluphethwe umthengi abazoba, njengenhlangano izicelo abavamile oqashiwe futhi ikhanda zihluke nomunye.