Indlela ukubiza phakathi nendawo contact, "Tele2"?

usizo Isazi opharetha mobile call centre kungadingwa etimeni letehlukene. Abasebenzisi abaningi abazi ukuthi wena ungathola yiluphi ulwazi mayelana ekamelweni lami, futhi zonke izidingo okungenzeka ukuthi uke adayiswa emgqeni ukwesekwa.

Contact Centre "Tele2" ubelokhu esebenza izinsuku eziyisikhombisa ngesonto, futhi isikhathi imikhawulo, okusho ukuthi nganoma yisiphi isikhathi ungakwazi ukubuza umbuzo futhi uthole impendulo esuka isisebenzi oqeqeshiwe. Mayelana kanjani ungaxhumana onguchwepheshe nge igajethi mobile, nokuthi enze kube nokwenzeka, kusukela phezulu kungaphandle kwesifunda, sizochaza kamuva kulesi sihloko.

incazelo jikelele

Contact Centre "Tele2", njengezinye eziningi nezinye opharetha inkonzo kwamakhasimende, ikuvumela ukuba ngokushesha futhi ngokuphelele khulula ukuthola ukwaziswa of interest iklayenti. Ngaphansi kwemibandela ye-ukunikezwa iseluleko, ulwazi lutholakala kuphela inombolo umnikazi, okungukuthi umuntu ibhalisiwe ekhadini le-SIM. Ekusebenteni, kuvela ukuthi lwanele ukwazi engibathandayo lihlotshiswe igumbi. Ngoba ngokuvamile kwenzeka - ama-SIM khadi kwathengwa, isibonelo, indoda umkayo nendodakazi futhi, ngokufanelekile, inombolo esemthethweni ngaye. Kulokhu, akudingekile ukuthi umkakhe wayengeke akwazi ukucacisa izithakazelo imininingwane yakhona ku-SIM khadi yakho futhi uxhumane isikhungo contact, "Tele2".

ucingo Mahhala ukusuka kwenye nenye inomboro

Call Center Ukusekela Amakhasimende, awukwazi kuphela kusuka ekhadini le-SIM, okuyinto wakhonza yilo wesevisi. Kukhona amacala ukuthi i-SIM khadi ayisebenzi, futhi ukuthola ukuthi isizathu sokuthi kungani lokhu kwenzeka, kubalulekile ukuba sisebenzise nezinye eziningana opharetha noma ifoni yasendlini maphakathi contact, "Tele2". Inani izingcingo esinjalo siyisivikelo: 8-800-555-0611.

Uma zimbize, ungakwazi ungakhathazeki ukuthi ibhalansi uzothweswa icala ezinye izimali. Ngemva Ukudayela, ucingo kuzoba efanayo kumamenyu izwi, nokugcinwa kwamanani ezimpahla Simcoe okunye opharetha.

Phela, inani elifanayo kungenziwa ngokuphumelelayo asetshenziselwa amakholi ekuzuleni, kodwa intranet kuphela.

ucingo Mahhala ekhadini le-SIM "Tele2"

Shayela isikhungo contact "Tele2" futhi kungaba ngokuvumelana nezindinganiso inombolo iDemo. Kwenze can kuphela amakhasimende we-opharetha (isb. E. kuphela i-SIM card black), kuyilapho endaweni ekhaya. Le kholi beyoba khulula. Inombolo dial - 611. Ngemva kokufaka uxhumano iklayenti uzokwazi noma ukuxazulula inkinga ekhona wedwa, ngokusebenzisa imenyu izwi, noma ulinde usizo edeskini zosekelo.

Izingcingo ezivela kuzula ngamazwe

Ukuya phesheya, ehlukile opharetha amakhasimende futhi ukucacisa nkinga shayela isikhungo contact "Tele2". Inombolo yocingo ye-zicelo khulula: + 7-951-520-0611. Buyisa imali izingxoxo ne isazi ngeke, kodwa ngaphansi kombandela wokuthi ucingo zizokwenziwa nama-SIM khadi ka-opharetha.

Ngaphambi ukuya kwamanye amazwe ukuze uqiniseke ukuthi kukhona inikezwa kuzula kubukezwa ulwazi lokukhokhelwa. Sicela uqaphele ukuthi amanani kuhluke izwe ngalinye.

Ezinye izindlela yokuthola izeluleko inombolo

Ingabe kufanele ngingene ukubiza phakathi nendawo contact, "Tele2" (inombolo yesevisi yesevisi zokubhalisa ukuthi esicashunwe ngaphambili) ukuze uthole izimpendulo zemibuzo yabo mayelana izinombolo? Kuze kube manje, amakhasimende nazo izinketho ezimbalwa for ukuxhumana abasebenzi inkampani "Tele2". Ngaphezu kwalokho, yonke imininingwane mayelana amapulani tariff (kuhlanganise nalabo kakade wathutha yomlando), amasevisi angeziwe, imigomo yokusetshenziswa amakhadi sim nokunye., Posted on website esemthethweni ye-opharetha.

Lapha ungakwazi ukufunda indlela vumela noma vimbela ongakhetha ahlukahlukene, lokho kungaba izindleko uzulazula amasevisi kuleli zwe noma phesheya, yini engenziwa ukuze nokwandisa izindleko, njll.:

• akhawunti yomuntu siqu. ikhasi Siqu se, equkethe idatha inombolo bese ezihlukahlukene namathuluzi wokuphatha kubo - konke imisebenzi nolwazi oluphelele mayelana ne-akhawunti nokunye kuyatholakala.
• Ifomu ngokuthumela izikhalazo kanye neziphakamiso iyatholakala kwi website esemthethweni uchaza inkampani. Lapha ungenza sipho ezithakazelisayo namtjhana imbule ukunganeliseki izinga zokuxhumana, lokukhokhisa ayilungile, kanjalonjalo.
• E-mail. Umbuzo ngqo can, futhi ngezinye t2 info @ Tele2. ru. Le e-mail umlayezo wombhalo kufanele ucacise ukwaziswa okuningiliziwe (inombolo yocingo okukhulunywa ngakho futhi incazelo eningiliziwe inkinga) futhi idatha ebalulekile umnikazi - at esigabeni sokuqala kuzoba igama ngokwanele. Le ncwadi kumele ucacise yokuxhumana okuyiwona abasebenzi kwamakhasimende uzokwazi ukukhuluma nothile, uma kunesidingo.

Nalapha futhi, uma akho ukuze uthole impendulo zemibuzo yakho noma ukuxazulula le nkinga inombolo akusebenzi, ungahlala ukubiza phakathi nendawo contact, "Tele2" (inombolo eMoscow - 0611 (uma ushaya kusukela opharetha SIM card noma 8-800-555-0611 - inombolo wakhonza ngenye opharetha).