Ihhotela Administrator: Imisebenzi kanye nemisebenzi

Umuntu wokuqala ozibona hhotela umphathi ehhotela. Njalo nice and friendly, uyozama ukwenza konke sincike kuyo, nje wenze ukuhlala kwakho sikhumbuleke futhi ukhululekile.

Kungase kubonakale sengathi imisebenzi umlawuli ehhotela anqunyelwe nje kokunikeza izihluthulelo kuwo amakamelo kanye nokubhaliswa database wakho. Ukuze sixoshe la manga, ake baqonde imininingwane eminingi kwelinye main abasebenzi iholide eziyinkimbinkimbi.

Ngokuvamile isikhundla umlawuli ngokuthi "umlindisango". izwi lisho "umnyango" lihunyushwa lisuselwa French. igama okunjalo ihhotela lithole onguchwepheshe ngoba emsebenzini wakhe - phambi edeskini, etholakala eduze ngokushesha emnyango, futhi ekwamukela izivakashi. Lokhu ekwakhiweni Yiqiniso, akuyona olunembile, ngoba umlawuli we Ihhotela ukhonza imisebenzi abaningi ngesisekelo incazelo umsebenzi wakhe. Ngakho, kumele liqinisekise ekusebenzeni wonke amasevisi ehhotela, ukulawula amakamelo ukuzimisela ukuhambisa, hlola ku mini bar iziphuzo kanye Ungadla kudingekile, ukuze aqondise umsebenzi ababeholwa. A ehhotela elincane ku umthwalo womqondisi akuyona nje umsebenzi phambi edeskini, reception ngaphansi kwesivikelo okhiye nezinto eziyigugu (endaweni ephephile), kodwa futhi ukulungiswa isibalo amakamelo ukuhambisa, ukwazisa izivakashi mayelana ezikhangayo esemqoka yedolobha futhi kanjani ukuze afinyelele kubo.

Omunye wemisebenzi ebaluleke kakhulu eyenziwa umlawuli hhotela egumbini nokubhuka ngocingo, e-mail kanye nezinye izindlela zokuxhumana, ihhotela ukulawula umthwalo futhi nenkanuko edlulele bengibonisa ukubeka izivakashi ngosuku. ezimali kwesikhathi isibalo izinombolo agodliwe futhi sahlala kungaholela esimweni «overbooking» - ngamanye amazwi, izivakashi bayothenga amakamelo angaphezu kuka kukhona ehhotela ukusetshenziswa khulula.

Kaningi ekhelini womqondisi wathola izicelo ukubhuka amasevisi eyengeziwe kwasekuqaleni, lokhu kukuthinta kungenzeka izivakashi imibhede extra izingane kanye nabantu abadala, noma ukushintsha isigaba inombolo. Uma kungenzeka, ungakwazi ukushintsha isigaba inombolo, ophilayo kakade kule ehhotela, oke wenza inkokhelo eyengeziwe.

Yonke imibuzo, izingxabano nokungezwani kumelwe futhi ukuxazulula Ihhotela Administrator, ngaphansi Amandla anikezwe kuye. Ubani nje omunye ngaphandle anakho ukwenza isinqumo izikhalazo etholakele iklayenti, uma ayikazeki ikamelo zibhalise kusengaphambili, inkonzo uma babenezinkinga yokukhokha.

Ngoba noma yisiphi inzuzo hhotela umgomo oyinhloko, Ngakho-ke, ukuze umlawuli hhotela futhi wemfanelo izivakashi ophumayo ukulawula umsebenzi, phakathi kwesikhathi lapho kufanele iqinisekiswe yi-nokukhokhwa yonke invoice.

Ukuze kahle nangokunembile ukuqinisekisa umsebenzi wonke amasevisi we ehhotela, umphathi kumelwe wazi imithetho amasevisi ehhotela, nokugcinwa kwezakhiwo, imithetho ezilandelwayo abasebenzi at isakhiwo kanye nezinye izici. Lolu lwazi kuyadingeka ukuze kahle futhi efanele benza umsebenzi wabo.

Isikhundla "ubuso ehhotela" - obalulekile futhi enesibopho. Kungakhathaliseki ukuthi izimo nezinkinga ezenzeka ehhotela, ajabule, smile neze ukushiya umlawuli, ngoba emkhakheni wemisebenzi ngokuyinhloko usekelwe emisebenzini yasemahhovisi izihambi.

Iba ngumphathi we eziyinkimbinkimbi ehhotela can umuntu ngamunye: kubalulekile ukuba eyunivesithi, ekolishi noma izifundo ehhotela ukuphathwa futhi babe nesifiso okukhulu ukusebenza. Ulwazi izilimi zakwamanye amazwe, ikakhulukazi uma ihhotela itholakala maphakathi izivakashi nge ukugeleza enkulu izivakashi.