Ukuxhumana Business

Ibhizinisi ukuxhumana kukhona isitayela ngokusemthethweni-esemthethweni, zihlukaniswe mayelana nokuchazwa kanye nokubukeka. Ngokubhala ahlobene incwadi yebhizinisi, qhuba futhi, isicelo kanye inkontileka. amafomu Ezivamile yokuxhumana ibhizinisi eziphathelene nohlobo temlomo, ihlukaniswe izingxoxo ibhizinisi, imihlangano, imihlangano, izingqungquthela, izingxoxo, nezinye imihlangano yebhizinisi. Kusukela yokwanda bushelelezi futhi okusheshayo ulwazi kwezamabhizinisi isitayela encike ngqo kwi ubuhlobo emakethe. Enough isethulo ovamile uwukuthi inkomfa lanamuhla cindezela, "round amathebula", umhlangano we-masheya, imibukiso, Fairs, imikhiqizo emisha kanye lemifishane.

Nokho, ifomu eyinhloko temlomo zokuxhumana ibhizinisi yizingxoxo. Igama layo lesi-eyisisekelo ingxoxo. Kulesi ingxoxo ibhizinisi yisona esikhulunywa abantu abaningi indlela yokuxhumana kwezamabhizinisi. Ngalesi oyoxoxa angabhekwa omsebenzi, ihhovisi bayawukhanda noma ifulethi, kuthengiselana nokudlulisa lula.

I oyisisekelo inkhulumomphendvulwano - ukuletha ulwazi ilungelo uzakwethu. Ngokuyinhloko, ukungaqondi ulwazi etholakale sisole isikhulumi yena.

ukuxhumana Business libhekene izinhlobo bendabuko: izingxoxo, inkulumo emphakathini, izeluleko amazwana.

izinhlobo Specific yokuxhumana ibhizinisi zihlanganisa: ingxoxo, mpikiswano, mpikiswano, ukuphikisana mpikiswano. Lezi imiqondo kukhona amabhlogo wokwakha emihlanganweni, imihlangano nezingqungquthela.

Ibhizinisi nezokuxhumana kumele ukuhlangabezana nezidingo zokuxhumana zanamuhla. Lena, okokuqala, malula futsi ngobufushane noma umusho iphethini. Okwesibili, ukusetshenziswa eyayivame silulumagama okhokhelwayo. Okwesithathu, kufanele ngokunengqondo zihlelekile, futhi qiniseka ozolandela ezilandelana isethulo agumenti.

Ibhizinisi ukuxhumana kukhona insimbi ngokwanele ngempumelelo ekufezeni izinjongo zoMthetho abalingani. Basuke kabanzi ezingxoxweni ukwakha wesitayela iziphakamiso, imishwana kanye nemisho lelula.

Futhi, kungenziwa lezi-amasu psycho esetshenziswa nemiphumela ayeyilindele, njenge:

- dialogization ngengqondo (ukwakha inkhulumomphendvulwano ngendlela yokuthi khohlanisa umlingani);

- isibabazo ngokomzwelo (ukunaka kakhudlwana isihloko izingxoxo);

- Umbuzo-impendulo ithuba (isibonelo ubuza umbuzo ongafuni mpendulo, okuyinto lusekele uzakwethu focus);

- euphemisms ( "ethambile" analogue amazwi ahlabayo ukuthi angakwazi ukondla wobungane phakathi nezingxoxo nokwehlisa nesenzakalo yokuthonywa imizwelo engakhi).

zokuxhumana ibhizinisi zokuxhumana inkulumo kumele kuthambekele oyifunayo ukuphendula umlingani ukufeza kalula lapho kudingeka banamathele le mithetho:

- umlingani ngamunye kumelwe alethe izimfanelo siqu umuntu ibhizinisi (ukuzethemba, nolwazi, amakhono, ikhono elibanzi ukuhlola ulwazi);

- sebenzisa olufanele (ukuhlobana futhi ezifanayo semantic phakathi bese uphendula imibuzo wathola);

- normativity ngokolimi (emabintana lamafisha, Ekuthathweni ngokucacile umbono) kumele kube khona enkulumweni yansuku zonke.

Futhi ngesikhathi nabo ebhizinisini ukuxoxisana ukuqapha ngokunemba inkulumo yakhe - ungawenzi amaphutha ku nangezindlela ezihlukahlukene kanye nemphimiso. Kuyadingeka ukuqapha "amazwi-izimuncagazi" okuvame ziyasibona futhi "zihlanganisa" lapho sikhuluma. Futhi, ngezinye izikhathi, kunzima kakhulu ukuqeda amazwi anjalo: "sengathi", "ngomqondo ongokomfanekiso", "le nto."

Ngamafuphi, singasho ukuthi ukugujwa le mithetho zokuxhumana ibhizinisi kuzovumela abalingani bakhone kuhlangabetana nemigomo lemisiwe lomuntu ibhizinisi.