Okufanele ukwenze uma indiza ikhanseliwe: amalungelo abagibeli kanye nemisebenzi yomphathi womoya

Ukwesulwa kwezindiza kuyinkinga engavamile futhi ejwayelekile kakhulu eminyakeni yamuva. Njengomthetho, awunayo imiphumela emibi, kodwa ngezinye izikhathi kungabangela ukubambezeleka kwizindiza ezixhumekile kwenye indawo yezindiza. Izindiza zingakhanselwa ngezizathu ezihlukahlukene, okuvame ukungaphathi kokuphatha. Amaphi amalungelo abagibeli abanayo ngokuhambisana nomthetho wamanje? Unganciphisa kanjani imiphumela yokukhansela kwezindiza?

Izizathu zokukhansela izindiza

Yiqiniso, ukusulwa kwezindiza kuyinkambinkimbi engafanele. Kodwa-ke, umshuwalense womoya akasoze abeka icala ngalokhu. Ngaphambi kokucela isinxephezelo ngendiza ekhanseliwe ehhovisi lekampani, kubalulekile ukucacisa isizathu salokho okwenzekile.

Ukwesulwa kwezindiza kuyiphutha lezindiza uma:

• Kuhlelo kukhona ukungahambisani;
• Abasebenzi bezindiza abanaso isikhathi sokulungisa indiza noma bahlanze ngaphambi kokuhamba;
• Umgibeli wayengabhaliswanga ngenxa ye-overbooking (okungukuthi, izihlalo eziningi zathengiswa kunokuba empeleni ziyizindiza);
• Indiza ayizuzisi ibhizinisi;
• Umthwali wenethiwekhi akakwazi ukunikeza ubufakazi noma incazelo yezizathu zokuhluleka ukufeza izibopho zakhe.

Umthwali wesithwala akumele abekwe icala uma izizathu zokukhansela zilandelayo:

• Izimo zezulu;
• Izinhlekelele zemvelo;
• Izenzo zempi;
• Ukwethulwa komthetho wezempi ezweni;
• Ukubekwa kwemithethonqubo kanye nemingcele ekuhanjisweni kwezimpahla emigwaqweni ethile;
• Ukushaya kwabasebenzi bezindiza;
• Iziphambeko zezindiza ezifaka ukuphila kwabagibeli engozini.

Ungaba kanjani?

Ngakho kuthiwani uma ukhansele indiza? Okokuqala, udinga ukuxhumana nommeleli wenethiwekhi yomoya bese uthole incazelo yesizathu sokukhansela. Njengomthetho, ehhovisi elimele uzonikezwa ngokushesha ukuhluka okuhlukile kwezindiza. Kodwa-ke, izinkampani azihlali zikulungele ukuthumela abagibeli bazo lapho beya khona ngosuku olufanayo, ngakho ngezinye izikhathi zinikeza imali yokubuyisela imali. Sizokuxoxa ngalokhu ngokuningiliziwe ngezansi. Umgibeli kufanele alobe usuku nesikhathi lapho kube khona isimemezelo mayelana nokukhansela indiza.

Uma ukukhansela kwenzeka ezinsukwini ezimbalwa

Kuthiwani uma izindiza zezindiza zakhansela indiza ezinsukwini ezimbalwa ngaphambi kosuku olucatshangelwe lokuhamba? Kulesi simo, abagibeli banelungelo lokufuna:

• Ukufaka amathikithi esikhundleni (ukwakha enye indlela yokuthutha);
• Buyisela imali (uma i-airline ithatha umthwalo wemfanelo).

Kubalulekile ukuqaphela ukuthi umgibeli wezokuthutha unamalungelo amaningi. Iqiniso liwukuthi umthwalo wenkampani yenethiwekhi yomoya inqunywe ngumthetho wombuso lapho umgibeli efika khona ngokuthutha. E-United Kingdom, isibonelo, uma ukukhanselwa kwezindiza kungaholela ekuqinisekiseni ukuthi inhloso yohambo lwaphuka (akukho mhlangano webhizinisi, umgibeli olahlekelwe umncintiswano), umphathi waseBrithani unikeza indiza yamahhala eRussia.

Uma umgibeli ezwa ngalokhu ngosuku lokuhamba

Kuthiwani uma indiza ikhanseliwe ngosuku lokuhamba? Into yokuqala ummeleli wenkampani ezophakamisa kulokhu ukulungisa kabusha imibhalo yokuhamba enye indiza. Uma izindiza ezisuka esikhumulweni sezindiza ekuhambeni komunye nomunye umzila zenziwa yi-carrier eyodwa kuphela, umgibeli uzodingeka alinde indiza eseduzane. Ngezinye izikhathi kungathatha amahora ambalwa noma izinsuku.

Uma enye inkampani yezindiza ikulungele ukuhambisa abagibeli, khona-ke izinketho ezimbili zingenzeka:

• Ukukhishwa kwamahhala kwetikithi, uma ukukhansela kwenzeka ngephutha lomthwali;
• Ukukhipha ithikithi ngenkokhelo, uma othwalayo engenacala.

Ngokusho komthetho waseRussia, isikhathi ngasinye sokulinda indiza ethile, othintekayo uyavuma ukukhokha isinxephezelo. Ubukhulu bayo bungu-3% wamanani wetikithi lomoya + 25% womholo omncane. Umthetho ofanayo uthi inani eliphakeme lemali ayikwazi ukuba ngaphezu kwengxenye yentengo yetikithi lomoya, noma ngabe ukulinda kwahlala isikhathi eside kakhulu.

EYurophu, inani lemali isinxephezelo lincike esikhathini sokulinda futhi, njengomthetho, kusuka kuma-euro kuya ku-600 kuya kuma-euro. Futhi indima ebalulekile idlala yinani lezinsuku lapho inkampani ixwayise khona umgibeli mayelana nokukhansela.

Isimo ngokukhansela izindiza e-United States sihluke ngokuphelele. Umphathi ngamunye womoya unelungelo lokubeka imithetho yalo. E-United States, ukushintshaniswa kwamathikithi kwenzeka ngezindleko zabagibeli ngokwabo. Ungakwazi ukushintshanisa amathikithi mahhala kuphela ngenxa ye-overbooking.

Imbuyiselo yamathikithi e-air

Uma isimo esingathandeki senzeke ensimini yeRussia Federation, umthetho weRussia uzosebenza lapha. Uma kwelinye izwe, ngakho-ke, ukubuyiselwa kwemali kuzokwenziwa ngokusho kwemithetho yendawo.

Ukuze ubuyisele imali, kubalulekile ukuthi kuqala ukubhala phansi isimangalo sezindiza. Amadokhumenti alandelayo kufanele afakwe kumangalo:

• Amakhophi amathikithi ezindiza;
• Amakhophi okupakisha (uma ikhona);
• Amathikithi omcimbi, owahlelwe uhambo;
• Amakhophi okubhuka kwamahhotela.

Umgibeli wezokuthutha (uma umzila uthatha ukushintshwa okuhlukahlukene) ungathola isinxephezelo kokubili ingxenye ngayinye kanye nohambo olujikelezayo oluhlanganisiwe. Uma ngabe umthengi uthenge amathikithi amabili ahlukene, isinxephezelo sizoba yindiza ekhanseliwe kuphela.

E-Russia, othintekayo unesibopho sokubuyisela indiza ekhanseliwe ezinsukwini ezingu-30. Izindiza ze-Europe zinciphisa le nkathi ezinsukwini ezingu-7. Uma kungekho ukubuyiselwa kwemali okwenziwe, umgibeli unelungelo lokufaka isimangalo enkantolo.

Amathikithi ezindiza zezindiza ngokuvamile athengiswa yi-ejenti yokuhamba. Bazobuyisela imali ngendiza.

Ukunikeza enye indlela

Abaphathi bezindiza ngamacala angu-90% banikeza abagibeli ithuba lokuhamba indiza ekhanseliwe. Kungaba yizindiza zabanye abathwali, ngokudluliselwa, nosuku olushintshiwe nesikhathi sokuhamba. Izinhlobonhlobo zinikelwa ngokuya ngokutholakala kwezihlalo zamahhala kulezindiza ezishiwo. Kubalulekile ukuqaphela ukuthi iphuzu lokuhamba alikwazi ukuguqulwa.

Uma umgibeli evumelana nomunye umzila, ngezindleko zezindiza uzobuyisela amathikithi. Lapho isikhathi sokuhamba sezindiza zokuqala kanye nezinye ezingavumelani, abagibeli bahlawulelwa, kanye nalapho indiza ibambezelekile.

Uma lo mqulu ukhanseliwe

Njengoba sekushiwo ngenhla, amathikithi ezindiza zezindiza athengiswa yi-ejenti zokuhamba. Ngakho-ke, uma kwenzeka ukwesulwa kwezindiza, yonke imithwalo yemfanelo iwela emahlombe alezi zinhlangano. Sicela uqaphele: Ukukhokha okuhlobene nokulibaziseka nokukhansela izindiza kufanele kuchazwe kwisivumelwano sesevisi.

Ukuphi isikhalazo kuphi nokuthi nini?

Kuthiwani uma ukhansele indiza yakho futhi wephula amalungelo akho? Kuzo zonke izimo, ukuthethwa kwecala kwenzeka ezweni lapho kwenzeka khona lesi sigameko. Ungabhala isimangalo ngqo esikhumulweni sezindiza sokuhamba. Uma isikhumulo sezindiza singenayo ihhovisi lenkampani ethile yomoya, isimangalo singathunyelwa ngewebhusayithi yayo. Kungenzeka futhi ukuthumela isimangalo ngeposi elibhalisiwe kwihhovisi elimele lenkampani.

Uma othwalayo engabuyelanga imali yendiza ekhanseliwe noma ephule amalungelo omgibeli, kungakapheli isigamu sonyaka ukubhekana nesitatimende sesimangalo enkantolo. Isicelo kufanele sihambisane nekhophi yesimangalo kanye nawo wonke amadokhumenti ahlobene nendiza.

Izincomo eziwusizo

Ukuze ugweme isimo esingathandeki, ungashayela ihhovisi le-airline elimele noma idesksi yolwazi ngaphambi kokuya esikhumulweni sezindiza. Lapho uzonikezwa njalo ulwazi olusesikhathini mayelana nezindiza.

Akekho ovikelekile emandleni amakhulu. Ngakho-ke, isikhwama sokuhamba kufanele ngaso sonke isikhathi sibe namabhethri, amashaja, izincwadi nezinye izinto ezizosiza ukudlulisa isikhathi, ukulinganisa okumile, ukuhlanzeka komuntu siqu. Ngaphezu kwalokho, kufanele ube nemali eyanele yokuthenga elinye ithikithi. Kudingeka futhi ukuthi ugcine wonke amasheke, amakhophi amathikithi.

Ungayinaki imithetho yezindiza. Ungabi nobuvilapha futhi ufunde uma uthengela ithikithi ngokusebenzisa iwebhusayithi ye-carrier. Inkontileka ingase ikhombise ukuthi akayena onesibopho sokukhansela indiza. Le nkulumo, yebo, ingabhalwa ngamanye amagama. Ngokuyinhloko, imithetho enjalo ifana nokwakha izindiza zebhajethi.

Kuthiwani uma ngilikhansela indiza yami? Lokhu akuyona njalo iphutha lomthwali. Lezi zinsuku zingabuyisa imali ngamathikithi noma zinikeze enye indlela. Uma izindiza zezindiza ziphula amalungelo omgibeli, unelungelo lokufaka isicelo enkantolo. Hamba futhi wazi amalungelo akho!