Indlela Process

Ukuba khona ukuphathwa osekukade wafakaza ezibhebheni zobumba eziphathelene enkulungwaneni yesithathu yeminyaka BC, kodwa kwavela isiyalo yesayensi nasezinkolelweni ubophekile ukuba imibono emisha. Maphakathi nekhulu le-19 Ukwakheka kwezitho imibono, ukubonisa isidingo ukuphathwa esihleliwe inhlangano. Ngenxa yocwaningo olwenziwe ngokukhethekile izindlela ezintsha ekuphathweni ibhizinisi noma inhlangano zenzelwe. Lezi zihlanganisa: indlela ekwabiweni izikole ezahlukene, Indlelanchubo yekwenta, indlela uhlelo, indlela nesimo. Indlelanchubo lechubekako lelandzelwa - isilawuli esekelwe phambili izinqumo zokuphatha ezihlobene inter-nemisebenzi. Ziyakwazi ekuhleleni, inhlangano, ugqozi, ukulawula, ukuze kwakhiwe amakhono abo uxhumano, kanye izinqumo.

Igama elithi "inqubo" ngokwalo kuchazwe GOST R-ISO 9000 (inguqulo 2008). Isigaba 3.4.1 Lithi kuyinto kumelwe kuqondwe njengokusho iqoqo tinhlobo letehlukene umsebenzi (azodlala nihlanganyele noma kuhlobene) oguqula imibono okukhiphayo. GOST R-ISO 9001 (inguqulo 2008) siqondiswe inqubo yokusondela ukuphathwa izinga. Uma unanoma yimiphi yalemisebenzi noma inhlanganisela ingasetshenziswa PDCA umjikelezo (uhlelo-case-control-isenzo). Ngenxa yalokho, le nhlangano kufanele ukuhlela imisebenzi ethile (kuhlanganise imigomo ukuthuthukiswa), bese eyisebenzisa, kuyilapho njalo yokulinganisa imikhiqizo kanye izinqubo ngokuhambisana tinjongo kanye netinchubomgomo, afeze izenzo njalo ngcono ukusebenza kohlelo.

Buhle lendlela ngukutsi ngokuqhubeka ukulawula eslphambanweni imisebenzi ngabanye eyenziwa amasevisi athile. Ngaphansi kohlaka uhlelo of ukuphathwa izinga Indlelanchubo yekwenta ichaza futhi ugcizelela ukubaluleka emizuzwini embalwa. Kuphoqelekile ukuba ube oqondayo ukuqaliswa indlela yokuphathwa kwamazinga izidingo. Izinqubo kumele kubhekwe ngokombono we value added yibo. Kufanele esikalini izuzwe (maqondana nemisebenzi kuhlelwe) Imiphumela nokusebenza kohlelo. izilinganiso okuthembekile kuphela ongabonisa isithombe umgomo uthuthukiswe.

indlela nqubo isu lokulawula. Esebenzisa lo mqondo kusho ukuthi inhlangano has a izinhlobo ukuphathwa imisebenzi ukuthi basebenzisane futhi kuhlobene, ie inqubo eyodwa okokufaka kukhona Imiphumela omunye.

Njengoba indlela leluhlelo ngesikhathi samanje kukhona imfuneko emaphakathi ISO 9001, kungenzeka ukunquma izinqubo eziyisisekelo ezakha uhlelo izinga. Lolu hlu kungafaka (kuncike imininingwane kwenhlangano, kungashiwo enwetshiwe noma lakhulisiwe izinqubo wahlukana):

• ukulawula izinga inqubo;
• inqubo yokuphatha;
• womuntu izisetshenziswa zokuphatha (kufaka ekhatsi kuceceshwa);
• imikhiqizo inqubo lokuthenga;
• ukudizayina nokuthuthukiswa inqubo;
• ukuphathwa zokukhiqiza inqubo
• ukuhlinzekwa kwemisebenzi;
• inqubo nokuphathwa zomkhiqizo (okubandakanya imikhiqizo non-azivumelanise);
• inqubo ubuhlobo ukuphathwa iklayenti (kuhlanganise Techservice);
• amadivaysi control kanye nokuqapha kanye nekulinganisa imishini.

indlela Process kudinga incazelo ecacile izinqubo, ukulumbana kwabo kanye nokusebenzisana (ukuqala kanye Imiphumela), kanye nezindlela zokulinganisa imiphumela. Njengomthetho, nalezi zimfuneko kuyabekwa e imibhalo kohlelo izinga yenhlangano ngayinye, futhi amelwe idayagramu. imibhalo izinga uhlelo bavunyelwa yinhloko yenhlangano. Into 4.2.2 ISO 9001 iyadingeka ukuthuthukisa ibhukwana izinga, okuyinto kufanele ahlathululwe njengengxenye uhlelo izinga enqubeni ukuxhumana. Ngaphezu kwalokho, kumele ichaze kwenkululeko uhlelo lokuphatha izinga nokuchaza kwezintela kanye bodokotela QMS izinqubo noma kunqunywa inkomba kwamaphepha abo ebusayo.