Umsebenzi "opharetha ucingo isikhungo"

Engineering kanye netheknoloji usuku ngalunye oludlulayo iqhubeka, imikhiqizo emisha noma ukuthuthukisa amaphrojekthi entsha nokuhlinzekwa kwanoma yimiphi imisebenzi. Futhi ukuze adlulisele ulwazi abathengi, abakhiqizi kudingeka ukusungula imigudu ukufinyelela idatha efana izilaleli ebanzi umkhiqizo. Lokhu, kanye nokukhangisa, njengoba isikhathi lubonise ukusebenza kahle eliphezulu kwenqubomgomo has a eqondile Ukudayela amakhasimende futhi ukuhlinzeka usizo lobuchwepheshe ngocingo. Ngakho-ke, ngo-yamuva okwandile lolu hlobo umsebenzi njengoba opharetha-isikhungo call.

Yini esebenza-call centre

Imisebenzi opharetha kungaba izinkomba ezimbili shayela isikhungo: zeMisebenzi (in-house) and Outsourcing uhlelo (kumakhasimende zangaphandle). Esikhathini Manager imisebenzi zihlanganisa:

• Ukuhlinzekwa yesevisi emgqeni.
• Ukuqala kokusetshenziswa labo. ukwesekwa.
• Ukwamukelwa nokubhaliswa izicelo kanye nezikhalo ezivela kumakhasimende.
• Ukwazisa amaklayenti kanye nabalingani.
• Ukubika Ukwaziswa ukuhlangana.

Inkokhelo yenziwe ngokuhambisana ngehora emsebenzini isimiso, kuyilapho isiqalo nesiphetho ukuqhela ezilotshwe imishini ekhethekile.

izindlela zokufundisa

Ukuqeqesha abasebenzi abasha Kwenziwa ongabaqeqesha kwabasebenzi abasezikhundleni eziphezulu, esinikela izandla-on ukuqeqeshwa. Kulokhu, ulwazi ezincwadini esizayo-call centre opharetha ungathola ngetindlela letehlukene:

• Ezamaphoyisa, eyenziwa yinduna noma imenenja ucingo isikhungo. Lena indlela ezivame kakhulu.
• Imfundo e izikhungo ekhethekile nganoma nezingxoxo.
• ngendlela Independent, lapho zisetshenziselwa izinto ezahlukene: ukuqeqeshwa isiqophi, irekhodi ukuqeqeshwa nokunye.

I ngokucacile lokhu ngohlobo lomsebenzi

Kuyaphawuleka ukuthi lolu hlobo umsebenzi uhlale funa. Lokhu kungenxa yokuthi i-onekhono-call centre opharetha unendawo ebalulekile iketanga "umkhiqizi - umthengi", njengoba kuba ngenxa dispatcher ikhasimende ungaqiniseka ukuthi ulwazi mayelana nomkhiqizo noma isevisi ifinyelele ikhasimende, futhi ngesikhathi esifanayo ukuze uthole impendulo futhi ngempumelelo umphumela.

Kungaphawulwa izinzuzo esebenza-call centre:

• amahora Nezimo zokusebenza. Nokho, ngokuthatha isikhathi eside futhi truancy izikhulu bajeziswe kanzima futhi wahlawuliswa, kuze kufinyelele ekuxoshweni.
• Fixed sokusebenza.
• Umsebenzi ukukhula. shayela isikhungo opharetha likwazi ukufinyelela ingcebo yolwazi umkhiqizo kanye nezici lomsebenzi le nkampani ukunikeza uchwepheshe usizo nezeluleko amakhasimende. Futhi ngakho esikhathini esizayo, ochwepheshe ezifana nethuba basayibambile e njengomphathi yokuthengisa hhayi kuphela, kanye afeze ukwanda okwengeziwe kwenani.

Nokho, umsebenzi call-isikhungo opharetha Ubuye ohlangothini yako emibi:

• nesenzakalo evamile nezimo ezicindezelayo (eyamukelayo izikhalazo, nengxabano nezinye izimo).
• Monotony.
• yokuhlala unomphela eduze imishini kusukela emisebeni kagesi.

Okwamanje, lolu hlobo umsebenzi lubalulekile kakhulu, njengoba lezi zikhungo ukunikeza ezimbili-indlela yokukhulumisana phakathi ikhasimende nabaphakeli. Kukhona kungenzeka yomphathi hhayi kuphela ezindongeni ehhovisi. Call-centre abaqhubi ekhaya bangalingisa lomsebenti okungenani ngokuphumelelayo futhi ngaphandle zokuchitha isikhathi endleleni.