"Megafon": kuphi ukukhononda ngekhwalithi yokuxhumana noma i-intanethi?

Izinsiza ze-opharetha eselula zisebenzisa izigidi zabantu ezweni lakithi. Naphezu kokuthuthukiswa kobuchwepheshe, akubona bonke abahlinzekayo abangaziqhayisa ngomsebenzi ozinzile kanye nekhwalithi engafakazelwa. Ngesikhathi esifanayo, kungenzeka ukuthola insizakalo engahambisani nezidingo ezimemezelwe hhayi kuphela ezinhlanganweni ezincane ezisanda kuqalisa umsebenzi wazo njengama-opharetha weselula, kodwa futhi ezivela kuma-giants awaziwayo.

Omunye wabo nguMegafon. Kuphi ukukhononda uma imali ikhokhwa ngumbhalisi ngesikhathi esifanele, futhi ikhwalithi yokuxhumana noma i-Inthanethi ikhubazeke kakhulu?

Izizathu eziyinhloko zokunganeliseki nabathengi be-Megafon

Phakathi kwezizathu ezingase ziholele ngisho nasiklayenti esinomsoco futhi olinganiselayo, singakwazi ukuhlukanisa:

• Izinkinga zokuxhumana (ukungabi nhlobo noma okuphelele, ikhwalithi yokuxhumeka embi, ukukhulumisana okunganele kwe-interlocutor, nezimo ezilandelanayo);
• Ukuthola njalo imilayezo engachazwa njengogaxekile (ukukhangisa neziphakamiso zokuthola noma yiziphi izimpahla noma amasevisi);
• Ama-write-offs angalungile wezimali ezivela ku-akhawunti yabhalisile (kufaka phakathi izinsizakalo noma izinketho ezixhunywe ngokuqinile kuye yinkampani);
• Ukungena kwe-intanethi yezinga eliphansi (isivinini asihambisani namacala, ukungabi nalutho, ukuphazamiseka ngezikhathi emsebenzini, njll).

Ukuba khona kweminye izinkinga ezingenhla kungabangela umbuzo kubhalisile be-Megafon: kuphi ukukhononda ngokuqedwa kwayo? Ngezansi sizozama ukuthola ukuthi singaqhubeka kanjani kulezi zimo.

Kuphi ukukhononda mayelana nokuxhumana kwe-Megafon?

Uma uthola izinkinga ngokwenza noma ukuthola izingcingo, akunakwenzeka ukuthumela imiyalezo esheshayo (SMS) kufanele kuqala kokuxhumana no-Call centre (isevisi yamakhasimende akude). Ungakwenza lokhu ngezindlela eziningana: ngocingo (inombolo yocingo yokusekelwa kwezobuchwepheshe itholakala ku-portal esemthethweni yenhlangano), nge-imeyili. Uma ubhekisela ochwepheshe, kubalulekile ukukwazisa ukuthi kunzima ukuvela ngokukhulumisana, futhi unikeze incazelo eningiliziwe ngesimo (lapho kukhona khona ukuphazamiseka, isikhathi esithile, isikhathi esisodwa, noma isikhathi esithile, njll).

Uma ummeleli wenkonzo yamakhasimende enganikeli impendulo ngesikhathi socingo, kungcono ukubhala isicelo sokuhlola impilo yemishini. Ngokufanayo, udinga ukungena uma kukhona umbuzo mayelana nokuthi ungakhononda ngani "Megaphone-Inthanethi". Ikhwalithi yokuxhumeka embi, isivinini esingavumelani nemibandela yelungiselelo lokukhokha noma okukhethwa kukho okuxhunyiwe, ukungakwazi ukuxhuma nezinye izinkinga ezifanayo kufanele kuqala ziqondiswe kusevisi yokusekela amakhasimende.

Lapho ukukhononda mayelana nekhwalithi ye-Megafon nokunikezwa kwezinsizakalo ze-intanethi?

Uma ochwepheshe benkonzo yokusekela behlulekile ukuphendula umbuzo wobhalisile ngendlela efanele noma ukuxazulula inkinga yakhe ngisho nangemva kokufaka isicelo, kunengqondo ukuya ehhovisi lenkampani ukubhalisa isikhalazo esibhaliwe. Kungcono ukulungisa uhlelo lokusebenza kusengaphambili ngamakhophi amabili, ucacise izizathu zesibheno kanye nezinye izimo ezingahle zifanele kulolu cala.

Akudingekile ukuhlaziya isikhalazo esibhalwe ngokuchazwa kwemizwelo yakho, kufanele uzibophezele ukuletha amaqiniso adingekayo. Ikhophi eyodwa yesicelo kufanele inikezwe abasebenzi basehhovisi, kanti okwesibili - ukuzigcina kuwe, ucele ochwepheshe ukuba babhale phansi lapho bekwamukela isikhalazo (kufaka phakathi usuku lokumukelwa, isignesha kanye nesimo somuntu ophetheyo). Isikhathi sokucubungula isicelo esinjalo singaba izinsuku ezingu-60.

Ukudlulisela iziphathimandla eziphakeme

Kuthiwani uma bekungekho isisombululo senkinga evela ku-Megafon? Kuphi ukukhononda uma izindlela ezichazwe ngaphambilini azizange zisebenze? Izinketho iklayenti ezingakwazi ukubhekana nazo ziyiziningana:

• Roskomnadzor. Ukuba ngumzimba olawulayo wonke opharetha beselula, le nhlangano iyakwazi ukuphoqelela inhlangano ukuba yenze imisebenzi yayo ngokuhambisana nemithetho kanye nesivumelwano esiphethwe nomsebenzisi.
• FAS. Thumela isikhalazo kule nkonzo kungenzeka kuphela uma inkinga iklayenti ihlotshaniswa nokuthola njalo ama-imeyili ogaxekile kusuka ezinombolweni eziyizinombolo eziyishumi.

• Rospotrebnadzor. Insizakalo yokuxhumana yeselula inikezwa kumthengi, okusho ukuthi uma kwenzeka ukwephulwa kwamalungelo amaklayenti, le nhlangano ingahlala eceleni kwayo futhi ithinte ithonya elidingekayo kumqhubi weselula.
• Isikweletu. Ukufakwa kwesimangalo esiphathelene nomsebenzisi weselula kunenjongo kuphela uma inkinga ayikwazi ukuxazululwa nganoma iyiphi enye indlela.

Ukubhalwa okungekho emthethweni kwemali

Ngingakhononda kuphi "i-Megafon" uma kungabhalwanga okungekho emthethweni ku-akhawunti yombhalisi? Ake siyiqonde. Ngaphansi kwezikweletu ezingekho emthethweni kusuka ku-akhawunti kusho imali ehoxisiwe ngezinsizakalo ukuthi iklayenti ayixhunyiwe. Ukuze uthole ukuthi kungani ibhalansi inciphisa, kufanele usebenzise isevisi yokudonsa phansi.

Uma kutholakala izinhlawulo ezisolayo, kubalulekile, njengokungathi kunenkinga yokuxhumana, ukuxhumana nochwepheshe be-Megafon (isevisi yamakhasimende noma ihhovisi) futhi, uma kunesidingo, bhala isikhalazo esibonisa zonke izimo kanye nezidingo ezingenzeka (isibonelo, ukukhubaza amasevisi / amaphakheji , Ukubuyisela kwezimali ku-akhawunti). Ukubheka isikhalazo esenziwe ngumbhalisi kungenziwa ezinsukwini ezingama-60. Uma impendulo esemthethweni evela enkampanini ethi "Megafon" ayihambisani neklayenti, khona-ke lokhu kungaba yisizathu sokusebenzisa eziphathimandla eziphakeme ukuvikela izithakazelo zabo.

Isiphetho

Emisebenzini yanoma yimuphi u-opharetha weselula, kungaba nezinkinga ngezikhathi ezithile (lapho inikeza izinsizakalo zokuxhumana, ukuhlinzeka nge-Intanethi yeselula, njll), kuhlanganise naseMegafon. Lapho ukukhononda mayelana nokutholakala kokubhalwa okungekho emthethweni nezinye izinkinga, kuxhomeke ezimeni zaleso simo ngasinye. Ekuqaleni, kutuswa ukuba uzame ukuxazulula inkinga ngokuqondile nongcweti yenhlangano ye-Megafon. Uma lesi silinganiso singenzi umphumela oyifunayo, umuntu kufanele asebenzise usizo lweminye iminyango.