Umkhiqizo izivakashi: ukudalwa, ukuthuthukiswa, ikakhulukazi abathengi. Izivakashi umkhiqizo - kungcono ...

Noma yiliphi ipaki lemidlalo, ihhotela noma elinye ibhizinisi elihambelayo njalo libhekene nokukhetha kokukhiqiza nokuthi kungakanani. Ukungavinjelwa kwalenkinga kuyabonakala. Phela, izinhlangano zokuvakasha zinenani elincane lemithombo yokukhiqiza. Isixazululo sokugcina sizoxhomeka ngenhloso yenkampani, nakwezinye izinkinga kanye nezithiyo ezizobe zisendleleni.

Yini ehlanganiswe nomqondo womkhiqizo wokuvakasha?

Ukuphumelela kunoma yimuphi inkampani emakethe kuncike, okokuqala, ekukhangeni komkhiqizo noma isevisi eyenza. Kuye ngalokhu, inqubomgomo yokuthengisa yenhlangano isekelwe kumanani, ukukhushulwa nokusabalalisa.

Mayelana nama-ejenti okuhamba, anikela amakhasimende abo umkhiqizo wokuvakasha. Yini ehlanganisiwe kulo mqondo? Uma sicabangela umkhiqizo njengesigaba sezomnotho, okuqukethwe kwawo kukhulu kakhulu. Ngencazelo, lokhu konke okunikezwa emakethe futhi uyakwazi ukwanelisa isidingo noma isifiso samakhasimende. Ngakho-ke, imibono nezinsizakalo, izinto ezibonakalayo, njll zingasebenza njengomkhiqizo. Yilokho okukhangayo ekuthengeni.

Umkhiqizo wokuvakasha ungabonwa ezindizeni ezimbili. Ngakolunye uhlangothi, lokhu kuyisevisi ephelele. Ngalo mqondo, abathengi bomkhiqizo wezokuvakasha bathola iqoqo lezinsizakalo, okusetshenziselwa iphakheji elilodwa. Noma kunjalo, lo mbono uhambelana namakhasimende kuphela. Ngokusho kwabathengisi, umkhiqizo wezokuvakasha uyinto yokukhonkolo. Ngakho-ke, kubathwali lo mqondo uhlanganisa izinsizakalo zokuthutha, amahhotela - ukusebenza endaweni yokuhlala, kanye namapaki amathimu - ukuzijabulisa. Kulesi simo, umkhiqizo wezokuvakasha uyisici esiyingxenye yephakheji elithengiselwe abathengi. Njengoba sibona, kusukela ekubukeni komthengisi, lo mqondo unemingcele emincane.

Izici ezivela kumkhiqizo wezokuvakasha

Kuwo wonke umqondo womqondo ocatshangelwayo, osomnotho abaningi bayibhekisela emkhakheni ongewona okhiqizayo. Umkhiqizo wezokuvakasha ezokuvakasha ngamaphesenti angamashumi ayisishiyagalolunye wamacala iyinkonzo enakho:

- ukungenakwenzeka;
- ukungabi nalutho kwezixhumanisi phakathi kokukhiqizwa nokusetshenziswa;
- ushintsho;
- ukungakwazi ukugcina.

Umkhiqizo wokuvakasha (isevisi yezokuvakasha) into engakaze ifake ifomu elibonakalayo. Ngeke ivivinywe, ibonwe noma iboniswe ngaphambi kokuba itholwe. Ngaphezu kwalokho, ukuthengwa komkhiqizo onjalo akuholeli umthengi ukuba abe nomnikazi. Futhi lokhu kuhlukanisa ngokuyinhloko ekuthengeni okubonakalayo.

Phakathi kwezici zemikhiqizo yezokuvakasha kungabonakala kanye namazinga abo okuhluka okungafani. Isibonelo, imikhiqizo enikezwa yi-ejensi yinsimu yezinkampani ezihambela izivakashi ezinkampanini zokudla okusheshayo. Kuyinto yangempela. Izinga elincani lokuveza izinto linikelwa ama-dinners ezindaweni zokudlela zakudala. Kulezi zikhungo umthengi akafiki kakhulu ukudla, ngokuqondene nomkhathi ngokwawo. Kunzima kakhulu ukuthola izinsizakalo ezinikezwa izinkampani zokuthutha namahhotela. Lapha umthengi akuthengi indiza noma ihhotela, kodwa ukuhamba nokuhlala.

Iphakethe lezokuvakasha

Lo mqondo uhlanganisa isethi ephoqelekile yamasevisi anikezwa kubahambi ngabanye noma iqembu labantu. Ngezinye izikhathi iphakheji lezokuvakasha lihlotshaniswa nomkhiqizo wezivakashi. Kuye, izakhi ezine ziphoqelekile.

Owokuqala kubo yisikhungo sokuvakasha. Lona indawo yokuvakasha yamaholide ngezindawo zemvelo nezamasiko-ezomlando, ezenzweni kanye nezemvelo, ezakhiweni kanye nezomphakathi. Kumele kuthiwa ukuthuthukiswa komkhiqizo wezokuvakasha akunakwenzeka ngaphandle kokufakwa kwalesi sici. Emva kwakho konke, uma kungekho into enentshisekelo, khona-ke inhlangano yezokuhamba ayinakwenzeka. Isibonelo, uma ufaka isicelo ku-ejensi yokuhamba, umuntu oyedwa uzoveza isifiso sokuya eFrance, enye eya ePushkin Mountains, yesithathu - eCrimea. Kodwa-ke, kungakhathaliseki ukuthi kunjani insimu, ngamunye wabo ukhetha into yokugcina. Ngenye, lizwe, elinye - indawo ethize, nesithathu - isifunda. Abaqhubi bezokuvakasha ngesikhathi esifanayo banciphisa isifiso sezivakashi esikhungweni sokuvakasha noma okukhethwa kukho okukodwa. Ngemuva kwalokho, bazophoqeleka ukuletha umhambi endaweni ethile yokuphumula, lapho bezokwenza khona ukuthutha izithuthi. Kuzophinde kube khona ihhotela.

Isici sesibili sephakheji yezokuvakasha yizokuthutha. Lokhu kusho ukuhamba kwabahambi. Ngosizo lwawo, bafinyelela esikhungweni sezokuvakasha. Imodi ethandwa kakhulu yokuthutha yiqiniso, indiza. Uma amabanga awakakhulu kakhulu, khona-ke ungakwazi ukuhamba ngebhasi, imoto noma isitimela. Kufanelekile ukuphawula ukuthi iningi lezindleko kuphakheji yezokuvakasha yizindleko zokuhamba. Kulokhu, indlela yokuthutha ehamba ngokushesha futhi ekhululekile iyobandakanyeka, ukukhuphuka kwezindleko ngokwayo kuyoba ngaphezulu.

Isici sesithathu sephakheji lezivakashi yizinsiza zokuhlala. Lena ihhotela elithile lokuzilibazisa nokuhlala. Futhi itholakala esikhungweni sezokuvakasha. Ukwakhiwa komkhiqizo wezokuvakasha kuhilela ukubeka umthengi emahoreni nasezimoteleni, ezindaweni zokuhlala ezakhiweni zezindlu nasemaphandleni, ezindaweni zokuhlala ezitokisini, ezinkampanini, njll. Ukungafani ezindaweni zokuphumula nokuphila kuhambisana nohlobo lwenkontileka. Ngokuqondene nezinsizakalo zokudla, aziyona ingxenye ehlukile yephakheji lezokuvakasha, ngoba zifakiwe endaweni yokuhlala. Ezokuvakasha izinhlanganisela ezilandelayo zamukelwa:

- BB - indawo yokuhlala ngekusasa;
- I-HB - indawo yokulala nekusasa kanye nesidlo (ibhodi lesigamu);
- PP - indawo yokuhlala kwasekuseni, kwasemini nasekuseni (ibhodi eligcwele).

Njengomthetho, izivakashi zingakhetha futhi zihlele noma iyiphi inhlanganisela echazwe ngenhla.

Isici sesine esifakwe kuphakheji yezokuvakasha ukudluliswa. Kungukuhlinzekwa kwama-holidaymakers esiteshini sezindiza, esiteshini sesitimela noma echwebeni elisendaweni yezokuphela komzila oya ehotela okhethwe ukuhlala. Kuhlanganisiwe ekudluliseni nasekuhambeni kokubuya. Ukuze kube nokulethwa, amabhasi noma ezinye izinhlobo zokuthutha komgwaqo zisetshenziswa. Ngamanye amazwi, ukudluliselwa kusho ukuthutha kwabahleli bamaholide ngaphakathi kwemingcele yezikhungo zabo ezikhethiwe zokuvakasha.

Lapho uthenga iphakethe elibandakanya izakhi ezine ezigunyazayo, umhambi uthola izaphulelo ezinkulu. Lokhu kubangelwa ukuziphatha komkhiqizo owenziwe kuye. Nokho, ukuba khona kwesici esisodwa esisisekelo akuyona into ebalulekile. Umenzi weholidini angacelwa ukuthi afake ezinye izinsiza kule phakheji.

Izingxenye zomkhiqizo wokuvakasha

Iyini isakhiwo sezinsizakalo ezinikezwa abahambi? Umkhiqizo wezokuvakasha ufaka izakhi ezintathu. Leli hambo ngokwayo, kanye nezinsizakalo ezengeziwe zokuhamba kanye nezimpahla. Lo umehluko phakathi komkhiqizo wezokuvakasha kanye nephakheji. Okokugcina kufakwe kuhambo. Ngaphezu kwalokho, kuyinxenye yayo evunyelwe.

Ukuvakasha kuyilungu eliyinhloko lomkhiqizo wezokuvakasha, elibonakala njengelinye elilodwa ngesimo somzila othile kanye nezinsuku ezithile. Lesi sici asithathi sonke isikhathi esabelwe ukuhamba. I-tourist inikezwa ithuba lokukhetha uhlelo lwakhe lokuhlala. Kungaba yezitolo kanye namaqembu okuvakashela, uhlelo lwezamasiko nokuhamba nxazonke kwedolobha, elisendaweni yokuzilibazisa. Ngesikhathi esifanayo, umqhubi wezokuvakasha anganikeza ukuvakasha okuhlukahlukene neziqondiso zakhe.

Ingxenye ethize yomkhiqizo wezokuvakasha yizimpahla. Lawa angama-postcards namamephu e-city, izinkumbulo nezincwajana, imishini ekhethekile, njll. Ingxenye yezinto ezibonakalayo ihlanganisa izimpahla ezithintekayo noma lezo ezihlala endaweni yokuhlala unomphela zizobiza kakhulu.

Ukwakha umkhiqizo wezivakashi

Izinsizakalo izinkampani ezinikeza abahambi, njengoba kushiwo ngenhla, zingenakwenzeka. Ngaphezu kwalokho, ukukhiqizwa kwabo kwenziwa ngokuqondile endaweni yokusetshenziswa. Yingakho ukwakheka komkhiqizo wezokuvakasha kufanele kube ngekhwalithi ephezulu. Uma kungenjalo, ukuncintisana okunzima emakethe ngeke kushiye inkampani kungabi namathuba okuphumelela esikhathini esizayo.

Njengomthetho, ukuqaphela komkhiqizo wezokuvakasha akusikho okuzenzakalelayo. Abathengi beza ejensi kuncomo yomuntu. Ngaphezu kwalokho, ngokusho kocwaningo, ulwazi olubi luyosakazeka ngokushesha kunolwazi oluhle. Yingakho ukudalwa komkhiqizo wezokuvakasha akufanele kudlulele inkinga yekhwalithi yesevisi. Kuyoba yisihluthulelo sokuphumelela kwezohwebo. Amahhovisi okuvakasha kanye namahhotela, izindawo zokudla kanye nama-ejensi okuhamba angaba nesisekelo esifanayo, kodwa ngesikhathi esifanayo ahluke ngokulinganayo ezingeni lenkonzo. Kwezinye amafemu, leli yiyona ikhamera esemqoka emncintiswaneni. Ezenzweni zomhlaba, kunemithetho ethile, ngokusho ukuthi isevisi ephumelelayo idalwe. Ukugcina kwabo kuvumela ukudala nokuqinisekisa ukuthuthukiswa okuqhubekayo komkhiqizo wezokuvakasha. Ake sicabangele le mithetho ngokuningiliziwe.

Izimo zokudala izinsizakalo zekhwalithi

Ukugqugquzelwa komkhiqizo wezokuvakasha ngeke kwenzeke uma le migomo elandelayo ingacatshangwa uma uyayifaka:

- ukubhaliswa okungenzeka kakhulu kwezinsizakalo ezinikezwe uhlobo lokusetshenziswa kanye nezidingo zabathengi;
- ukungalingani kwezinsizakalo zokusebenzisana nokumaketha, imisebenzi nemigomo yalo esemqoka;
- ukuguquguquka kwezinsizakalo ezinikezwa iklayenti ngenxa yokushintsha kokuthandayo.

Ngaphezu kwalokho, ukuqaliswa komkhiqizo wezokuvakasha kuzokwenzeka kuphela uma kudala ukukhathazeka kwabasebenzi uma kudalwa. Lokhu kubandakanya ukudala imisebenzi ye-ergonomics, ukuhlanganiswa okucacile kwemithetho ebophezela bonke abasebenzi, njll Kubalulekile ukulandelela izici ezifana nobuhle nokuhleleka, ikhono lokusebenza kahle, kanye nomoya wokuzivuselela ngokwengeziwe.

Isimiso sesithathu, okumelwe sibonwe lapho sakha umkhiqizo wokuvakasha, ukulungiswa kwemisebenzi yezinhlangano zokuphatha zenkampani. Ngakho-ke, ngeketanga elide lokuhamba kwe-oda elitholiwe kukhona amathuba aphezulu okwenza amaphutha. I-Optimum ibhekwa njengesakhiwo esinjalo senhlangano yomsebenzi yinkampani lapho inani lezici ezingena kulo liyingcosana kakhulu. Kuphela kulesi simo, umkhiqizo wokuvakasha ungadalwa ngaphandle kokuyekethisa ikhwalithi yayo.

Kunesinye isimiso esiyadingeka ukuqinisekisa ukusebenza okujwayelekile kwebhizinisi elihlinzeka ngezinsizakalo kubahambi. Iqukethe ukulawula okuphelele, okuphelele nokulawula phezu kwekhwalithi yenkonzo enikeziwe. Futhi lokhu kuyadingeka:

- dala amasevisi okulawula okukhethekile;

- ukudala izindlela nezindlela ezizovumela ukuhambisana nezidingo zamazinga akhona nezwe langempela lezindaba;

- kufaka izivakashi ekuhloleni izinga lezinsizakalo ezinikeziwe;

- ukudala izinhlelo zokuziqapha zabasebenzi;

- sebenzisa njalo ngamaqembu wekhwalithi.

Isidingo semibandela ekhululekile

Kuwo wonke umlando walo, imakethe yemikhiqizo yezokuvakasha igcizelela ukungaguquki komsebenzi wamabhizinisi anikezela izinsiza kubahambi. Namuhla, njengakuzo zonke izikhathi zangaphambilini, isivakashi sidinga ukuhlangana, bese sisela, sondliwa futhi silala. Kuphela ngokungafani neqhawe elidumile le-fairy-tale hero, izihambi zanamuhla ziyabonga izinga eliphakeme lokududuzeka kanye nezinsizakalo eziningi kakhulu.

Umkhiqizo wanamuhla wezivakashi kufanele uhlangabezane nezidingo ezahlukene zezivakashi. Isibonelo, abantu bakithi bekhululekile ihhotela nge-mini-bar enhle kanye nesistimu yesevisi ethuthukile. Kulesi simo, ukudla okuphuzwayo neziphuzo ezinikezwa kuyo kufanele kube yiwo wonke amathrekhi futhi mhlawumbe angabizi. Kodwa izivakashi zaseMelika zibheka ukuthi zikhululekile ihotela, kulawo amakamelo kunendawo yokwenza ama-cocktail, nalapho i-ice ingenziwa nganoma isiphi isikhathi. Futhi, izivakashi ezivela kuleli lizwe ngokuqinisekile zizokujabulela izinga eliphezulu lokuphepha. Inethiwekhi ethuthukisiwe yezikhungo zokudla kubalulekile kubantu baseYurophu. Baphinde banakekele imishini yokugeza. IsiJapane phakathi nohambo kubalulekile ukuthola ulwazi oludingekayo ngesikhathi esifanele. Bazokwazisa kakhulu ukutholakala kwezindawo zokudlela ezinezitolo zasempumalanga.

Inkampani engasebenza emakethe ingakha kanjani umkhiqizo onokunethezeka wezivakashi? Umkhiqizo, okungukuthi, izinsizakalo ezinikezwa abahambi, kufanele kube ngokwanele, futhi ngesikhathi esifanayo ubunikazi babo bendawo yonke bubalulekile. Isakhiwo esiyinkimbinkimbi sezingxenye ezimele kumele zibandakanye lezi zindawo zokududuzeka njenge:

- ulwazi;
- ezomnotho;
- ubuhle;
- umndeni;
- kwengqondo.

Induduzo yolwazi

Umkhiqizo wokuvakasha wekhwalithi unganikezwa kubahambi kuphela uma isimo sencazelo egcwele yehhotela, izindawo zokudlela, kanye nazo zonke izinto ezifaka endaweni yehotela. Lolu lwazi lunikezwa izivakashi ngaphambi kokufika endaweni yokugcina yomzila. Kubalulekile ukuthi opharetha bezokuvakasha abonise izithombe ezibonisa izinhlobo zokuklama kwamakamelo namakamelo, nokujwayela abahambi ngezintengo kanye nezinkinga zezinsizakalo ezinikezwa ihhotela. Ukutadisha ulwazi olunjalo ulwazi lwezokuvakasha lungakwazi futhi kusayithi elidalwe ngokukhethekile. Ngosizo lobuchwepheshe besimanje, izivakashi zingakwazi ukuhamba ngehhotela, zibheke ekhishini lokudlela, zijwayele ukungaphakathi kwamakamelo, imishini yesikhungo sokufaneleka, njll.

Izingxenye ezibalulekile zenduduzo yolwazi nazo ziyi:

- izinhlelo ezikhethekile ze-pictogram ezingasiza izivakashi ukuba zihambele ngaphakathi kwezindonga zehhotela;
- ukuqaphela abasebenzi abasebenza, abakwazi ukuphendula yonke imibuzo yabavakashi hhayi kuphela ngehhotela, kodwa futhi nangezwe abafika kulo.

Induduzo yezomnotho

Lo mqondo uhlanganisa uhlelo oluhle lwesistimu yokubala. Kufaka amabhonasi namadiphozi, amakhadi eklabhu nezinye izinyathelo zokugqugquzela ezihloswe ngesifiso somuntu ohambahambayo ukusebenzisa izinsiza ze-excursion, zokudlela amabhizinisi, njll ezitholakala kuleli hotele. Ukunyakaza okunjalo kuwumgomo wesekhwalithi yekhwalithi yonke edalwe. Ukugxila okukhethekile kubhalwa amakhadi eklabhu, okuvumela ukuheha nokugcina iklayenti. Kulokhu, ukuhoxiswa kwemali kusuka ekusakazweni kuyinhlangano enkulu nakweyiphi ibhizinisi. Phela, lokhu kuncipha kakhulu amathuba okubanjwa, ukukhwabanisa nokweba. Iklayenti ithola isaphulelo sangempela, isindisa imali yakhe.

Induduzo yokuzijabulisa

Kungani izivakashi zikhetha lokhu noma lelo hotele? Bethandwa ngumklamo wokuhleleka kwezinto zangaphakathi, okwenza isimo somfudumalo ekhaya kanye nobudlova. Lezi yizi:

- isitayela esihlanganisiwe sezakhiwo, ezihambisana nokujwayela jikelele kwebhizinisi;
- umdlalo wombala ongahambeli umbala;
- ukusetshenziswa kwezinto zokuqeda, okuhambisana nezinga lokuhlanzeka nokuphepha.

Induduzo yomndeni

Lo mqondo usho ukudala izimo ezifanele ezidingekayo zokuhlala okujwayelekile kwesivakashi. Induduzo yasendlini ibonisa izinga lokushisa nomswakama omuhle endaweni, kanye nefenisha elula. Ukudala izimo ezinjalo, amabhizinisi asebenzisa imishini edingekayo. Lawa angama-air conditioners kanye nama-air purifiers. Kubalulekile ukuthenga nokufaka ifenisha ekhululekile.

Induduzo yengqondo

Lona umqondo onzima kakhulu. Ihlanganisa zonke izingxenye zokududuza okukhulunywe ngenhla. Uma okungenani okukodwa kwezinto ezibalwe ngenhla kulahlekile, khona-ke isimo sengqondo sezokuvakasha ngokuqinisekile sizochithwa.

Kodwa ngesikhathi esifanayo, induduzo yengqondo idalwa ngabasebenzi. Ngokuqondile kuxhomeke ekuhlonipheni nasekutholeni izihambi zabasebenzi. Ukunganakwa kwabahambi kuholela ekunciphiseni okukhulu kwekhwalithi yomkhiqizo wokuvakasha.

Ukudweba nokusayina inkontileka

Iqiniso sokufinyelela esivumelwaneni phakathi kwezinhlangano, okuyizinto nomthengisi kanye umthengi kufanele njalo kuvikelwe ngokomthetho. Ukuze ukusebenza kwalesi inqubo zasayindwa isivumelwano ukuqaliswa umkhiqizo wezokuvakasha. Lo mbhalo kumele kube esivela ngokuqiniseka nokuphimisela ngokucacile okuqukethwe. Zonke lezi zici ngeke sithole amalungelo nemisebenzi zombili izinhlangothi.

Isihloko esikhulu, okuyinto ubheka inkontileka ezokuvakasha umkhiqizo yilungiselelo isethi pre-echaziwe amasevisi. Kulokhu, idokhumenti kufanele lifake intengo nosuku, phakathi kwesikhathi lapho ezokuvakasha umkhiqizo siyogcwaliseka.

Isivumelwano sisayinwe kumele kuvunywe:

- uya khona;
- indlela ezokuthutha esetshenziswa ukuthutha izivakashi resort uphinde wenze;
- amaphuzu kanye nosuku sokuhamba futhi lokubuya uhambo;
- degree of induduzo lehhotela kanye nohlobo ukudla enikeziwe;
- umzila;
- ukutholakala izidingo ezikhethekile onikezwe umthengi.

Zonke ezinye imigomo nemibandela equkethwe kule inkontileka kumele kuhambisane nezidingo nomthetho wamanje.