"Megaphone" (Northwest): indlela ushayele u-opharetha? Indlela ushayele u-opharetha "MegaFon"

Le nkampani "MegaFon", kanye nezinye abaqhubi "Big Three" futhi inamagatsha kulo lonke elaseRussia. Kusifunda ngasinye, ngokulandelana, babe siqu contact centre yabo, njengoba isibalo ababhalisile akuyona ikuvumela ukukhonza ngokushesha konke nge ihhovisi elilodwa.

zokubhalisa ngasinye ungaxhumana nokwesekwa kwamakhasimende ngokusebenzisa 0500. Lokhu kunquma ngokuzenzakalelayo isibalo nakunoma yisiphi isifunda, kanye umuntu uthola ukuthi "siqu" opharetha.

Ngokwesibonelo, uma iklayenti "MegaFon" inkampani enquma (North-West) ushayele u-opharetha ngesikhathi Novosibirsk, ngaphansi inombolo 0500, ukuthi wayengeke uthintane igatsha umndeni, kodwa hhayi nge eSiberia, noma ukuyibiza ngeke asebenze.

Ngubani usebenza khona?

Okokuqala kufanele kuphawulwe ukuthi CC (contact centre) abantu ukusebenza iningi lawo kungabazalwane abasebasha. umsebenzi Uchwepheshe ukweluleka zokubhalisa ngenombolo yayo, amasevisi kanye namanani.

Ngesikhathi esifanayo, ingxoxo nge ucingo isisebenzi kukhawulwe imizuzu 2.5 (imiyalelo yangaphakathi).

Ngakho-ke, ngaphambi kokuba ushayele u-opharetha ( "megaphone", North-West), kufanele acacise umbuzo wakho, hhayi ukucabanga ngesikhathi bezoziphatha, udinga ukucela.

amathuba

Call KC kungaba nganoma yisiphi isizathu ahlobene nezinhlelo zokuxhumana. Dayela 0500 kungaba ngisho ngenombolo ukuthi ivinjwe ekulahlekeni noma ivolontiya izinyanga ezingu-6. Kungenzeka futhi mahhala ukuxhumana-call centre, uma egumbini waphelelwa yimali.

Konke lokhu anikezwa zokubhalisa, uma kuwukuthi endaweni yakho ekhaya, okusho ukuthi esifundeni "megaphone" (legatsha Northwest), opharetha ezixhunywe SIM khadi.

Bhala-offs njengoba omunye izizathu isikhalazo

Esimweni lapho kwakunezinkinga isikhokhelo ezilotshwe off imali ku-akhawunti, ucingo opharetha kuyadingeka. "Ukunyamalala" zingachazwa ngezinqubo yokuthi igumbi has ukubhaliswa ku-iklayenti ngephutha, ngavela ngayithanda. Lokhu okuqukethwe esikhokhelwayo zikhutshaziwe kusuka inombolo bese iyakwenqabela kusebenze amasevisi anjalo.

Kunezikhathi lapho abafonayo ekushintsheni ngephutha yamanani noma vimbela amasevisi, emelela izaphulelo kuma SMS, izingcingo noma internet. Lapha kuvela ukuthi umuntu isebenzisa efanayo, futhi imali ebhaliwe ucime ube usayizi omkhudlwana. Akukona kumnandi, kodwa ukuxazulula inkinga ngokumemeza opharetha ku North-West Yegatsha OJSC "MegaFon".

amathuba ochwepheshe

Kufanele kukhunjulwe, ngaphandle kokukhetha ababhalisile ukuthi KC Uchwepheshe abasoze bakwazi ukusungula i-Inthanethi, ukubuyisela elahlekile le-SIM noma ukunquma lapha futhi manje izinkinga zamakhasimende zezimali. Abasebenzi abahlangabezana abantu - "megaphone" consultants (North-West). Indlela ushayele u-opharetha ngokuba Ukuyekwa kwezindlela isicelo, kuyothiwa kuchaziwe ngezansi.

Uma, ukwenza isibonelo, e sinqamukile endaweni ethile , esiteshini base, okuyinto ihambisa isiginali, uchwepheshe ingahambi futhi engenzi kanjalo, ukuze abantu abahlala kule ndawo, kwakukhona uxhumano. Angamane ukuthumela ulwazi nezinye izifundiswa ngakho.

Ngendlela efanayo basuke ixazululwe nemali okubalulekile. Uma isikhokhelo, isibonelo, waya kude futhi kwaphuma kwi-Inthanethi imizuzu 5, kungashiwo ukwesulwa enkulu impela.

Njengomthetho, abanikazi-SIM khadi wena mathupha kufanele zisebenze isikhungo zokuxhumana futhi ixhunywe ku ehhovisi "megaphone" (Northwest Yegatsha) namasevisi ahlobene kuzula ngamazwe. Ubudlelwane ukubaluleka Uchwepheshe kwezilwandle uthi.

Uma isikhokhelo uye ngaphezu kwalokho okuthiwa i-KC kucaciselwa kodwa indiva izincomo abasebenzi, kokwalelwa imali. Zonke mpendulwano bangenile ngokucophelela, ngaphezu, banayo KC futhi iqoshwe. Ngakho, musa bekhohliswa otdelkompanii wezimali "megaphone" (Northwest).

Indlela abize amasevisi opharetha

Ukuphendukela inkampani ocingweni, ungakwazi uvale i-noma kusebenze isevisi. Ngaphezu kwalokho, onguchwepheshe uzokutshela ukuthi iyiphi inketho kungaba elula kakhudlwana futhi inzuzo, noma anikele inkonzo ukuthi kunciphise nezindleko hhayi nesibopho lapho obhalisile Akazi nakwazi ukuthi.

Izimiso ngokwabo kulo lonke amasevisi Russian e "MegaFon" akuyona ezahlukene. Kukhona umehluko kuphela izindleko kanye nenani engenayo imizuzu, traffic futhi SMS.

Ukuhlanganisa senziwa eminyakeni eminingana edlule ukwazisa lula ababhalisile ', ochwepheshe KC ezithengisa zokuxhumana. ongakhetha ngaphambili anikezwe ababhalisile eKemerovo naseVladikavkaz, isibonelo, bahlukile ukuze ngokuvamile kwadingeka iphutha elibangelwa ukungaqondi.

kusebenze Imali

Ngidinga ukusho amazwi ambalwa ukuze izinkokhelo ethenjisiwe ukuthembeka ukuba izinombolo ngokusebenzisa isikhungo contact.

Ngokuvamile, lezi zici zitholakala kuphela kumakhasimende ngesisekelo nezindleko nyangazonke ngenombolo esifundeni ekhaya (North-West Yegatsha "MegaFon"), futhi kwezinye izindawo futhi izifunda.

Ungasebenzisa uhlelo inkokhelo ethile imali futhi ulisebenzise, akhokhe izinsuku ezingu-7. Noma ungaya lokususa yisiphi isamba (futhi fixed).

I-opharetha, ababiza isikhokhelo ayikwazi uhlolwa kodwa enye inkokhelo ethenjisiwe, uma omunye isivele wachitha, kodwa hhayi ucime. Ngisho noma zokubhalisa has izinsukwana noma oholelwayo uthembisa, qiniseka ukuze ibuyisele le mali ngokushesha. Lokhu kungenxa ukungaqondi liyini ngempela umthwalo nasegunyeni lombusi Ochwepheshe CC.

idatha zokubhalisa

Isidingo idatha yomuntu siqu lapho inombolo yefoni bhalisiwe, kudingeka siyinake ngokukhethekile. Ezinye ababhalisile nesithakazelo kwesibalo sisuka lapho ucingo, noma yimuphi omunye inombolo, senqabe ukubiza idatha iphasiphothi noma ikhodi izwi, noma musa ukucacisa lolu ngaphambi ushayele u-opharetha ( "megaphone", North-West).

Phakathi naleso sikhathi, kubalulekile ukukhomba, ukuze uqiniseke ukuthi ukuthi ukushaya umnikazi we-inombolo. Mayelana idatha iphasipoti, kumele wazi ukuthi kuphela abantu babe ukunakwa, ngeshwa, hhayi kuphela izihlobo kanye nezihlobo, kodwa ngokuvamile nengangibajwayele, ubani passport iyatholakala.

Ingabe isicelo se-Inthanethi kokungenzi lutho futhi ube nobunzima ikakhulukazi ababhalisile baqaphe. Sikhuluma ikheli esiqondile yokuhlala.

Amakhasimende kudingeka siqiniseke ukukhumbula ukuthi ochwepheshe badinga lolu lwazi noma kunjalo hhayi eyomuntu siqu, futhi ukunquma ukuthi hlobo luni base station ukukhonza othola "megaphone" (Northwest).

Indlela ushayele u-opharetha ngenkathi izula

Isivakashi inethiwekhi ababhalisile ukwesekwa futhi lapho, njengoba kubalulekile ikakhulukazi kubantu ababehambe ngaphandle esifundeni ekhaya. Uhambo lokuya nokubuya Russia Kunconywa ababhalisile ukudayela inombolo eside federal 8-800-550-05-00.

Uma uzulazula ngaphandle Russia ngokuvamile kukhona umbuzo olandelayo ngesikhathi zokubhalisa "megaphone" inkampani (North-West): indlela ushayele u-opharetha? Ukushaya ucingo udinga ukusebenzisa izinombolo + 7-928-111-05-00 njengoba 8-800 ngeke isebenze phesheya, noma kungase kube ukubona komuntu, njengoba inethiwekhi isivakashi zomhlaba jikelele.

Lapho ukudayela + 7-928 ngokuzenzakalelayo ukwenza uhlelo iklayenti chime. Amakholi angenayo ovela ku-opharetha kuya ababhalisile international uzulazula khulula.

Bani kubalulekile

Ulwazi olunikezwe lapha kuyasiza hhayi kuphela opharetha imfundamakhwela ukuba KC, kodwa futhi ababhalisile, kusukela ezindabeni okuxoxwe ngazo ngenhla, abaluleke kakhulu. Ngokuvamile, uma uthenga i-SIM khadi, kufanele ngokushesha ukuxazulula zonke izinkinga ke kwabe sekuphakama ukungaqondani.

Uma inkinga sisekhona, kudingeka shayela usekelo lamakhasimende futhi baxhumane uchwepheshe owazi konke mayelana nezokuxhumana, isibonelo, inkampani "megaphone" (Northwest). Telephone opharetha (inkomba) lomunye legatsha, uma zokubhalisa uyafisa ukunikeza abasebenzi of KC noma uchwepheshe izoxhumanisa ikhasimende ngokwakhe.

Futhi uzinake ukuthi, washaya ucingo wabonga opharetha, akunandaba mqondo ukubuza ukuxhuma nomuntu omdala noma omunye umnyango.

Akunakwenzeka ngokwenyama, ngoba abasebenzi abakhonza North-West Yegatsha OJSC "MegaFon", akukho umsebenzi onjalo, futhi zonke izinkinga ziyaxazululwa kwi "umugqa phambi". Uma kunesidingo, isicelo senziwa.