Zamakhono Luchumano kuletha ukuqashelwa nempumelelo: Funda indlela ...

Ezweni lanamuhla enombolweni ukuzibonakalisa ethulwa, kodwa ngaso sonke isikhathi izidingo ngokuphelele ethile ecacile, phakathi lapho kwasekuqaleni njalo yayisho "zamakhono yekuchumana". Ikakhulukazi uma kuziwa ezifana imisebenzi esemthethweni njengoba edonsa nokubuyisa amakhasimende, kanye nezinye izinhlobo ukuxhumana nabo.

Kunengqondo ukuphetha ngokuthi akucaci kule nkulumo? Luchumano - nobudlelwano ngakho. zamakhono womuntu kulokhu kubhekwa nekhono ngixhumane, ukuthumela futhi wamukele ukwaziswa kusuka omunye umuntu. Kule nqubo inkhulumomphendvulwano kufanele kube ngempumelelo kokubili umsebenzi nekhasimende lakhe (ngakhoke inkampani iyonke).

Kodwa, umcabango wolwazi lokwenza yekuchumana akuyona bottleneck. Abacwaningi nesifundo izinkinga ezihilelekile ezicini eziningi igama elithi:

• yokuntuleka zokuxhumana izithiyo (kuhlanganise inkulumo, isibonelo, amalimi awahlobene nalokho, izici ulimi kazwelonke; ngqo yokuxhumana ngokuyikho; izithiyo ngokwengqondo);
• uhlobo "isitsotsi", kwakhiwa esenziwa umbuthano othintana nezici kwamasiko (zokusebenza kwengqondo kanye nabaqeqeshi belulekwa ukuba ukhulume amaklayenti "ngolimi lwakhe");
• izici ngamunye kokuziphatha ezingeke chasiselwe izithiyo, kodwa ngezinye izikhathi zakha umngcele okuxhumana (isibonelo, isivinini ezahlukene inkulumo ephathelene ne-izici of ubuntu).

zamakhono Luchumano isici esibalulekile - isu. Sizongena, ukuxhumana ngokwethukela ne "nabantu abalungile", kubalulekile ngaso sonke isikhathi khumbula imigomo yakho bese wakha inqubo inkhulumomphendvulwano ngokuhambisana kubo, ukuze bakwazi ukubikezela isimo futhi ukulishintsha kuzobazuzisa. Kungenjalo, isikhathi esichithwa kuyoba okungasekelwe ndawo. Yiqiniso, ukukhulumisana kahle ( "esishubile") uhlale kungenzeka. Thina ukuziqhakambisa yomfundi ukuthi umkhandlu senzelwe imisebenzi professional (kodwa futhi nokuphila kuyikhono enjalo ziphoqa kaningi ngaphezu ungase ucabange).

Ukuze afaneleke lokukhulumisana nabantu abahlukene (kanye namakhasimende akuzona iqembu elifanayo zochwepheshe isikhundla emphakathini njalo), kumele:

• babe kuvisisa inqubo ofuna ukuxhumana nathi, ukwakha amakhono ngokwengqondo (isibonelo, ukukhomba izithiyo futhi sinciphise umthelela wabo isimo yokuxhumana);
• ukuze ngiwufeze ngesikhathi izindaba zezombusazwe, ukwazi amaThemu la eziyisisekelo sciences ehlukahlukene (umthetho, ukuphathwa - kuye ngokuthi yini kubantu oxhumana naye kakhulu ubuchwepheshe), ukwazi izici kazwelonke yokukhuluma (ikakhulukazi uma ukubhekana nezakhamizi zakwamanye amazwe);
• wazi izici zawo siqu futhi sinciphise umthelela wabo omubi interlocutor.

zamakhono Luchumano lomuntu kusekelwe ekuphileni, nolwazi analo nemakhono labawatfolile. Kodwa kungenzeka ukulungiswa ngenxa trainings ngokwengqondo. Ikakhulukazi ewusizo kukhona izinhlelo ezikhethekile kakhulu ukuze bathole amakhono oluthize ezivame ukubhekana nazo emasimini umsebenzi okhokhelwayo futhi ezimweni ezisongela ukuphila, "ukuqeqeshwa yokuthengisa", "zokuxhumana izithiyo", "Ukuqeqeshwa yezingxoxo" (kunoma yimuphi umsebenzi othize professional), "Inkulumo ukuxhumana ne iklayenti "(ibhodwe ubize umhlangano siqu)," amasu lehhungako "," i ngekhono lokukholisa. " Ngakho, imfashini "ukuziqeqesha" abasebenzi, abaphathi funa njalo ngcono, sikhule efanele.

Main amakhono awusizo, okuyinto zenzelwe ukufundisa Umqeqeshi ku ukuqeqeshwa zokuxhumana - ikhono ukuzivumelanisa omunye umuntu: sikhulume isitsotsi efanayo, futhi ukuthi, kopisha ukuma, isitayela zokuxhumana, ukushintsha isilinganiso inkulumo (engezansi noma kusheshiswe), ukulwa noma ukuze ulolonge izithiyo. Futhi uma kwezinye imikhakha yokuphila "ukulungiswa" abanye abantu akubhekwa indlela enhle yokuziphatha (ngamunye kufanele abe "umongo" ayo!), Likhono kuchumana ngaphandle kwalo ongakwazi ukuzenza.

Ngakho, lapho igama elithi is ukubola zibe izingxenye, zaveza ngolwazi nemakhono ladzingekile, kuyacaca, kufanele athuthukiswe ukuze uphumelele noma okungenani waqonda isiqondiso lapho omunye. zamakhono Luchumano is ayakhekanga ngobusuku obubodwa, udinga silwele ke, ngoba kwaba esona uyoveza Izinjongo oyifunayo.